Casual Security Officer - Crown Casino

MSS Security; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

MSS Security, a leading Australian security company, is seeking a proactive security officer for a role based in Melbourne. The position focuses on customer service, vigilance and relationship-building with internal stakeholders.

It starts as a casual contract with a pathway to full-time upon successful onsite training, including duties such as patrols, alarm responses and access control in a gaming environment.

Qualifications

• Exceptional customer service experience
• Ability to manage access control and identification verification
• Complete in-house training requirements to transition to full-time
• Current Victorian Security Licence and gaming-related credentials
• First Aid and CPR certifications required

Responsibilities

• Patrol and monitor premises to identify and respond to security risks
• Respond promptly to alarms, incidents and emergencies
• Manage access control and identification verification at entry to gaming area
• Work a 24/7 rotating roster
• Respond to incidents involving patrons, visitors, staff and contractors
• Assist with managing disputes and challenging situations professionally
• liaise with casino staff, emergency services and Victoria Police as required
• Complete accurate incident reports and maintain security documentation
• Provide high level customer service to staff, customers and visitors

Skills

Customer service

Security awareness

Communication

Incident reporting

Education

Victorian Security Licence

First Aid Certificate

CPR Certificate

Gaming Licence

Master licence – 409-987-30S

Job description

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

About the role

The position is primarily responsible for providing a security presence whilst remaining alert and focused. You will be part of an enthusiastic, committed and customer focused team. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders. This will be offered as an initial casual contract and upon successful completion of relevant onsite training requirements, transitioned to full-time. Duties include but are not limited to:

• Patrol and monitor the premises to identify and respond to security risks.
• Respond promptly to alarms, incidents and emergencies.
• Manage access control and identification verification at the point of entry to gaming area.
• Work a 24/7 rotating roster.
• Respond to incidents involving patrons, visitors, staff and contractors in a calm and professional manner.
• Assist with managing disputes and challenging situations while maintaining a professional approach.
• Liaise with Casino staff, emergency services and Victoria Police when required.
• Complete accurate incident reports and maintain appropriate security documentation.
• Provide a high level of customer service to staff, customers and visitors.

Skills & experience

• Full Australian working rights
• Current Victorian Security Licence
• Valid First Aid Certificate
• Valid CPR Certificate
• Ability to successfully complete in house training requirements.

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

About the role

The position is primarily responsible for providing a security presence whilst remaining alert and focused. You will be part of an enthusiastic, committed and customer focused team. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders. This will be offered as an initial casual contract and upon successful completion of relevant onsite training requirements, transitioned to full-time. Duties include but are not limited to:

• Patrol and monitor the premises to identify and respond to security risks.
• Respond promptly to alarms, incidents and emergencies.
• Manage access control and identification verification at the point of entry to gaming area.
• Work a 24/7 rotating roster.
• Respond to incidents involving patrons, visitors, staff and contractors in a calm and professional manner.
• Assist with managing disputes and challenging situations while maintaining a professional approach.
• Liaise with Casino staff, emergency services and Victoria Police when required.
• Complete accurate incident reports and maintain appropriate security documentation.
• Provide a high level of customer service to staff, customers and visitors.

Skills & experience

• Full Australian working rights
• Current Victorian Security Licence
• Valid First Aid Certificate
• Valid CPR Certificate
• Relevant Gaming Licence
• Ability to successfully complete in house training requirements.

Master licence – 409-987-30S

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.