Casual Sales Consultant - Canberra FO

Swarovski; Canberra; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive employee discounts on Swarov

Paid volunteering leave

Global employee assistance program

Product and personal training

Career development opportunities

Job summary

Swarovski is seeking a Sales Consultant to join our Canberra store, delivering exceptional service and creating memorable brand experiences. You’ll inspire customers with our luxury products and help achieve sales goals in a vibrant team environment.

You will stay up to date with product knowledge and use retail tech to enhance the customer journey, while building lasting relationships and promoting loyalty programs.

Qualifications

• Strong customer service and storytelling skills.
• Track record of hitting sales goals in a retail environment.
• Experience in multicultural settings and diverse customer base.
• Ability to collaborate with team to maintain a welcoming store.
• Comfort with using retail tech to enhance customer experience.

Responsibilities

• Deliver outstanding customer service and create emotional connections with shoppers.
• Promote loyalty programs and build long-term relationships with customers.
• Hit individual and team sales targets and take accountability for results.
• Work with team to keep store organized, inviting and on-brand.
• Stay informed about Swarovski products and use digital tools to assist customers.

Skills

Customer service

Sales-oriented

Multicultural retail

Team player

Digital tools proficiency

Tools

Retail technology

Job description

At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day. Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of Swarovski. As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and contributing to a vibrant team.

About the Job

• Deliver outstanding customer service and create emotional connections through storytelling
• Build trust and lasting relationships with customers, promoting loyalty programs
• Achieve individual and team sales goals, taking accountability for results
• Collaborate with your team to create a welcoming, organized store environment
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience

About You

• Passionate about fashion, luxury, or lifestyle brands
• Experienced in a multicultural retail environment
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

What We Offer

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product and personal training to help you grow
• Opportunities for career development

Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.