Casual Retail Assistant

Hairhouse; Gosford; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Comprehensive product training

Specialized hair health consultations

Flexible scheduling

Staff discounts

In-depth online training platform

Supportive team environment

Career advancement opportunities

Job summary

Hairhouse is seeking a passionate beauty-focused team member who thrives on helping customers find the right products. You will combine hair health knowledge with exceptional service to create personalized shopping experiences in a collaborative store environment.

No formal beauty experience is required, but a love for beauty, a willingness to learn, and strong communication with customers are essential. Flexible scheduling and training support are provided to help you grow your skills.

Qualifications

• Experience in retail or beauty industry is valuable but not essential.
• Passion for beauty and eagerness to learn.
• Excellent customer service and communication skills.

Responsibilities

• Conduct detailed hair health consultations and match customers with products.
• Share product knowledge to create personalized shopping experiences.
• Build lasting relationships through expert advice and genuine care.
• Drive sales through authentic passion for beauty and product expertise.
• Support the salon team to deliver outstanding customer service.

Skills

Customer service

Product knowledge

Communication

Job description

At Hairhouse, your passion for beauty is valued and nurtured. With over 30 years of experience and 100+ stores nationwide, we've created an environment where beauty enthusiasts thrive and grow their expertise. We offer:

• Comprehensive product training to build your beauty knowledge
• Specialized training in hair health consultations
• Flexible scheduling that works around your life
• Generous staff discounts to explore and experience our premium products and services
• Regular incentives that reward your product knowledge and service excellence
• In-depth online training platform to continuously expand your expertise
• Supportive team environment where you can share your passion for beauty
• Opportunities to advance your career as you grow your skills

What You Will Be Working On

Your role combines beauty expertise with exceptional customer service. You will:

• Conduct detailed hair health consultations, matching customers with their perfect products
• Share your growing product knowledge to help customers achieve their hair and beauty goals, creating personalized shopping experiences based on each client's unique needs
• Build lasting relationships through expert advice and genuine care
• Drive sales through your authentic passion for beauty and product expertiseContribute to an inspiring store environment through creative merchandising
• Support the salon team as required to deliver outstanding customer service

What Type of Person Will Be Successful

We're looking for someone who lives and breathes hair and beauty and loves learning about new products and sharing that knowledge. Someone who takes pride in building authentic customer relationships and shows enthusiasm for continuous learning and development, which in turn brings positive energy to customer interactions and team collaboration

Previous retail or beauty industry experience is valuable but not essential - your passion for beauty and eagerness to learn are what matter most.