Casual Public Transit Liaison Officer — Help Travelers

Department of Transport and Main Roads

Brisbane

On-site

AUD 40,000 - 60,000

Part time

7 days ago

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Job summary

Department of Transport and Main Roads is seeking casual Customer Liaison Officers to support the Gold Coast and Brisbane regions. You will be the friendly face for customers, delivering accurate travel information and guiding passengers across the Translink network.

You will work 6.00 am to 6.00 pm Monday to Friday with occasional weekend work for events; shifts vary by location. The role focuses on excellent service, effective communication, and helping customers navigate changes, disruptions

Qualifications

Minimum of two years' experience in frontline customer service.
Strong interpersonal and communication skills.
Ability to engage with a diverse range of customers.
Flexible to work across multiple locations as required.
Good time management and teamwork.

Responsibilities

Deliver friendly, professional customer service across the Translink network.
Provide customers with accurate information about services, fares, ticketing, and travel options.
Assist customers during network changes, service disruptions, projects, and planned closures.
Provide customer support and wayfinding at stations, interchanges, and other key locations.
Support major public transport and community events, including new infrastructure and services.
Promote public transport and represent the Translink brand positively and professionally.
Work collaboratively with CLO colleagues, operational teams, and stakeholders to deliver a positive customer experience.