Casual Optical Assistant - Brisbane CBD

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; Brisbane; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Impactful daily work

Online learning platform

Free glasses quarterly + year supply

Supportive leadership and growth

Job summary

Bailey Nelson Australia Franchising Pty Ltd is seeking a casual Optical Assistant to join our Brisbane CBD team. You’ll be at the heart of the customer experience, helping people find frames and supporting eyecare needs while delivering standout service.

We value a customer-first mindset, energy, and adaptability in a fast-paced environment. Expect access to BN’s online learning and a strong leadership team dedicated to your growth, with flexible weekend availability and opportunity for extra

Qualifications

• Experience in retail, hospitality or similar and ability to deliver standout service.
• Customer-first mindset with a positive, can-do attitude.
• Flexible availability across Fridays and weekends during peak trading periods.

Responsibilities

• Help customers find their perfect frames and support eyecare needs.
• Create a memorable customer experience and handle inquiries professionally.

Skills

Customer service

Retail experience

Communication

Team player

Job description

Bailey Nelson is on the lookout for a Casual Optical Assistant to join our Brisbane CBD (Brisbane MacArthur) team!

At Bailey Nelson, we’re on a mission to change how people see the world - and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Our secret? Our people. The connections and experiences we build - with each other and with our customers are what set us apart and make us a brand of choice.

What you’ll be doing

As an Optical Assistant, you’ll be at the heart of the customer experience, helping people find their perfect frames, supporting their eyecare needs, and making every visit unforgettable.

What’s in it for you?

• A role where you can make a real impact every single day
• Access to our world-class online learning platform to keep you sharp and in the know with all things BN
• 1 free pair of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
• A supportive leadership team that genuinely invests in your growth

What we’re looking for

• Customer-first mindset - You’ve got experience in retail, hospitality, or similar and know how to deliver standout service
• Optical experience? Great. No experience? No worries. If you’re keen to learn, we’re keen to teach
• Passion & energy - You bring positivity, enthusiasm, and a can-do attitude
• Fast-paced adaptability - You thrive in a dynamic, ever-evolving environment
• Strong time management - You get things done without compromising customer experience
• Problem-solving skills - You love helping people find the right solution
• Team player - You build great relationships with everyone around you
• Results-driven - You love hitting goals through amazing service
• Flexibility - Availability on Fridays and Weekends a must. Requires flexible availability across other weekdays and weekends
• Adaptable & reliable - We are looking for someone adaptable who has full availability during peak trading periods and is eager to pick up extra shifts throughout the week as needed

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.