Casual Medical Receptionist

Balance! Healthcare; Springwood; On-site; AUD 39,000 - 47,000; Part time

Job summary

Balance! Healthcare in Springwood is seeking a Medical Receptionist to join our GP Medical Practice on a casual basis. You will be responsible for delivering high-quality patient experiences and providing administrative support to clinical teams.

You will manage patient flow, greet patients, update information, and ensure smooth journeys between reception and consulting rooms. Flexibility to work 8:00am–7:00pm on weekdays and weekends is required.

Qualifications

• Proven ability to deliver high-quality patient service.
• Strong communication and interpersonal skills.
• Comfort with multi-tasking in a busy clinical setting.
• Proficient with MS Office and practice management software.
• Demonstrated confidentiality and professional conduct.

Responsibilities

• Provide comprehensive administrative support to clinical teams.
• Manage patient flow, greet patients, update information, and ensure smooth transitions between reception and consulting rooms.
• Be flexible to work 8:00am–7:00pm on weekdays and weekends.

Skills

Customer service

Microsoft Office

Communication skills

Teamwork

Organisational skills

Confidentiality

Tools

Best Practice Software

Job description

We are currently seeking an experienced and motivated Medical Receptionist to join our fast-paced GP Medical Practice based in Springwood, on a casual basis.

Reporting to the Practice Manager, and working as part of a team, you will be responsible for ensuring a high-quality patient experience as well as providing administrative support services to the clinical teams enabling them to run efficiently and professionally.

Key responsibilities of the role:

• Providing comprehensive administrative support to the clinical teams;
• Delivering excellent patient management including maintaining patient flow, greeting patients, recording and updating patient information and ensuring a smooth journey to and from the reception area and consulting rooms;
• The successful applicant must have flexibility and be able to work anywhere between the hours of 8:00am to 7:00pm on weekdays and Weekends.

To be successful for this position, you must have:

• A "can do" attitude and be a proactive/forward thinker
• Being a self-motivated individual with a willingness to learn
• Be capable of working in a fast pace environment
• Have the proven ability to work both independently and collaboratively with the team
• Excellent planning and organisational skills together with the ability to priorities a number of competing priorities
• Excellent interpersonal and communication skills, with a focus on providing exceptional customer service
• proficiency with Microsoft applications/Tech Savvy
• A mature attitude and ability to resolve conflict in a positive and respectful manner
• Exceptional attention to detail
• Demonstrated ability to maintain absolute confidentiality regarding patient and practice information
• In addition, experience with Best Practice Software would be highly regarded.

If you enjoy working in a fast paced, dynamic environment, believe in the importance of exceptional customer service and enjoy being part of a team then we would love to hear from you!