Casual Front Counter & Customer Service — 10–20 hrs/wk

Crest Dry Cleaners; Geelong; On-site; AUD 30,000 - 39,000; Part time

Job summary

Crest Dry Cleaners & Laundry in Geelong is seeking a friendly Customer Service Assistant (casual) to join our retail team. You’ll work at the front counter handling drop-offs, collections and customer inquiries across our six stores with 10–20 hours per week and rotating Saturday shifts.

You don’t need previous dry-cleaning experience—full training will be provided. Ideal candidates are people-focused, reliable and capable of multitasking in a busy environment.

Qualifications

• At least 3 years' experience in customer service or retail.
• Friendly, confident, enjoys talking with customers.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Able to multitask and stay organized in a busy environment.
• Reliable, punctual and able to work independently.

Responsibilities

• Greet customers and provide friendly, professional service.
• Receive, tag and detail garments and household items.
• Enter and process orders through the POS system.
• Check garments for stains or special cleaning needs.
• Assemble and check completed orders for collection.
• Liaise with dry cleaners, pressers and production team.
• Track orders and keep customers updated.
• Process customer payments and invoices.
• Provide general advice on fabrics and garment care.

Skills

Customer service

Retail experience

Communication skills

Team player

Attention to detail

Multitasking

Punctual

Tools

Point-of-Sale (POS)

Job description

Crest Dry Cleaners & Laundry in Geelong is seeking a friendly Customer Service Assistant (casual) to join our retail team. You’ll work at the front counter handling drop-offs, collections and customer inquiries across our six stores with 10–20 hours per week and rotating Saturday shifts.

You don’t need previous dry-cleaning experience—full training will be provided. Ideal candidates are people-focused, reliable and capable of multitasking in a busy environment.