Casual Customer Service Representative

ARC'TERYX; Melbourne; On-site; AUD 39,000 - 44,000; Full time

Job summary

ARC’TERYX is seeking a casual Customer Service Representative for our Moorabbin Head Office in Melbourne. You will manage B2B accounts, process orders via SAP/EDI, and resolve enquiries to ensure smooth delivery and optimal customer experience.

The role requires 30–38 hours per week, Mon–Fri, with a focus on accurate order processing, proactive communication, and collaboration with sales, warehouse, and supply chain teams. Prior sporting goods exposure is valued, as is a passion for golf.

Qualifications

• Experience in a similar role.
• Availability to work 30–38 hours per week, Mon–Fri.
• Confident using Microsoft Office.
• Experience with SAP (desirable).
• Strong communicator.
• Process driven.
• Experience working for sporting goods (highly regarded).
• A passion for golf is always a plus.

Responsibilities

• Process account orders accurately and efficiently through SAP & EDI order management systems, ensuring timely dispatch to the warehouse and on-time delivery of goods.
• Manage accounts, including order entry, maintenance of account details, and processing of credits.
• Respond promptly to account enquiries via phone, email, and other communication channels, providing order updates, product information, and issue resolution.
• Provide accounts with information regarding products, pricing, inventory availability, order status, and delivery timelines.
• Investigate and resolve account complaints, order discrepancies, delivery issues, returns, and warranty claims in a professional and timely manner.
• Monitor backorders and liaise with supply chain teams regarding inbound inventory and expected arrival dates to keep accounts informed.
• Support Key Account customers through EDI order management and ongoing customer service activities.
• Collaborate closely with sales teams, commercial managers, brand managers, warehouse operations, and supply chain teams to meet account requirements and service expectations.
• Maintain high service standards by meeting response time targets.
• Support accounts by providing efficient order management and account support.
• Identify opportunities to improve customer experience, operational processes, and service efficiency.
• Assist with seasonal product launches, promotional campaigns, and peak trading periods to ensure smooth business operations.

Skills

Customer service

Experience in similar role

Strong communicator

Process driven

Sporting goods experience

Golf enthusiasm

Tools

SAP

Microsoft Office

Job description

If you haven’t heard of Amer Sports before, you will know our internationally recognized brands including Wilson, Salomon, Arc’teryx and Atomic. Our brands specialize in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the summer, or skiing in the Winter. Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development!

We’re excited to be recruiting for a casual Customer Service Representative role within our Moorabbin Head Office. You will be responsible for delivering exceptional service to B2B accounts, brand & sales representatives by managing orders, providing solutions to enquiries, and ensuring a positive customer experience. This role serves as a key point of contact between accounts and various internal stakeholders in supporting the efficient operation of Amer Sports’ premium sporting goods brands. The role casual and hours can vary between 30-38 hours per week, Monday- Friday.

Responsibilities will include:

• Process account orders accurately and efficiently through SAP & EDI order management systems, ensuring timely dispatch to the warehouse and on-time delivery of goods.
• Manage accounts, including order entry, maintenance of account details, and processing of credits.
• Respond promptly to account enquiries via phone, email, and other communication channels, providing order updates, product information, and issue resolution.
• Provide accounts with information regarding products, pricing, inventory availability, order status, and delivery timelines.
• Investigate and resolve account complaints, order discrepancies, delivery issues, returns, and warranty claims in a professional and timely manner.
• Monitor backorders and liaise with supply chain teams regarding inbound inventory and expected arrival dates to keep accounts informed.
• Support Key Account customers through EDI order management and ongoing customer service activities.
• Collaborate closely with sales teams, commercial managers, brand managers, warehouse operations, and supply chain teams to meet account requirements and service expectations.
• Maintain high service standards by meeting response time targets.
• Support accounts by providing efficient order management and account support.
• Identify opportunities to improve customer experience, operational processes, and service efficiency.
• Assist with seasonal product launches, promotional campaigns, and peak trading periods to ensure smooth business operations.

What we’re looking for

• Experience in a similar role
• Availability to work upward of 30-38 hours per week, Mon- Fri
• Confident using Microsoft Office
• Experience with SAP (desirable)
• Strong communicator
• Someone who is process driven
• Experience working for sporting goods (highly regarded)
• A passion for golf is always a plus!

So, who’s keen?

We’re looking to bring on board a highly effective and proactive individual who has experience of providing outstanding customer service and resolving problems. Candidates who have knowledge of our products are encouraged to apply.

No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!