Casual Customer Service Officer/ Licence Testing Officer

VicRoads; Bendigo; On-site; AUD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and benefits

Bonus opportunities

Professional development

Job summary

VicRoads in Bendigo is seeking enthusiastic Casual Customer Service Officers to deliver registration and licensing services in a dynamic, customer-focused environment. You will greet customers, handle enquiries and work across in-person and remote channels with a friendly, professional approach.

We look for exceptional service, strong communication, adaptability and teamwork. A full driver's license and willingness to travel are required, with competitive pay and benefits including opportunities

Qualifications

• Exceptional customer service with attention to detail.
• Excellent communication skills and strong work ethic.
• Adaptability to change and new methods of working.
• Team player who goes above and beyond when required.
• Moderate computer skills and software familiarity.
• Valid driver''s license required; P plates not allowed.
• Some travel may be required.

Responsibilities

• Deliver registration and licensing services over the counter, face-to-face, by telephone and in writing.
• Investigate and resolve customer enquiries and complaints promptly.
• Suggest improvements to customer service processes and tools.
• Work collaboratively to meet team and individual targets.
• Provide guidance to less experienced staff where needed.

Skills

Exceptional customer service

Excellent communication

Adaptability

Team player

Intermediate computer literacy

Valid driver''s license

Job description

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Salary: $32.91 an hour plus 25% loading
Tenure: Casual
Location: Bendigo

Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads!

At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team.

Key Responsibilities

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.

• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and elevate to supervisor where required.

• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.

• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

• Provide guidance and support to less experienced staff where required.

What we are looking for

To ensure success in this position you will need to have:

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail

• Excellent communication skills coupled with a strong work ethic.

• Adaptability, flexibility, and agility with regards to change and adopting new methods of working

• A team player who is not afraid to go above and beyond where required.

• Intermediate computer literacy skills

• A full valid driver's license is required. (You cannot be on your P Plates).

• Reasonable travel is required.

VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

Our Culture

Innovation powers progress, but it doesnt come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer

• Competitive salary and benefits, including opportunities to earn a bonus

• Salary packaging, Fitness Passport & discounts to hundreds of retailers

• Opportunities for professional and personal development.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.