Casual Customer Service Officer

GLENORCHY CITY COUNCIL; City of Hobart; On-site; AUD 50,000 - 65,000; Part time

Job summary

A local government organization in Hobart seeks a Casual Customer Service Officer to deliver exceptional service to the community. Responsibilities include providing professional customer service, managing enquiries, and processing payments. Applicants should have strong communication skills and at least 2 years of customer service experience. The role offers flexibility and various perks including superannuation and an employee assistance program.

Benefits

15% superannuation

Free employee assistance program

Annual salary increases

Free parking

Corporate health memberships

Qualifications

• Minimum of 2 years customer service experience.
• Strong attention to detail and commitment to accurate record keeping.
• Ability to handle difficult customers professionally.

Responsibilities

• Provide professional customer service across Council services.
• Accurately record and manage customer enquiries.
• Process payments and assist with daily balancing tasks.

Skills

Excellent communication skills

Calm approach to difficult situations

Attention to detail

Ability to work independently and in a team

Customer service experience

Job description

Overview

Join our vibrant Council team as a Casual Customer Service Officer! We pride ourselves on delivering exceptional service to our community. If you enjoy helping people, thrive in a fast-paced environment, and want flexible work hours, this is the perfect opportunity for you.

Responsibilities

• Provide professional, efficient, and accurate customer service across Council services
• Maintain confidentiality of Council and customer information
• Accurately record and manage customer enquiries and follow up within service standards
• Process payments and assist with daily balancing tasks
• Liaise with other departments to resolve customer issues
• Participate in training and contribute to customer communication and service improvements

What We’re Looking For

• Excellent communication skills and the ability to interact positively with a diverse community
• Calm and professional approach to handling difficult customers and situations
• Strong attention to detail and commitment to accurate record keeping and cash handling
• Ability to work well independently and within a team
• Flexibility to work on a rotational roster as required
• Minimum of 2 years customer service experience

What We Offer

• Glenorchy City Council is an Employer of Choice
• 15% superannuation
• Employee Assistance Program: Free counselling service for you and your family
• Annual salary increases as per the Enterprise Agreement
• Access to free parking
• Other Perks: Corporate health memberships, gym, banking and lots more
• Glenorchy City Council's Enterprise Agreement 2025

Our commitment to community

Council is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy outlines our commitment - view it here.

How To Apply

To be considered, applications must be submitted via this site or on the Glenorchy City Council Careers page.

Your Application Must Include

• a cover letter addressing the key selection criteria in the Position Description
• a current resume

Pre-employment checks including a national Police check, working with vulnerable people, health assessment and reference checks will be requested and organised by Council prior to finalising employment.

Applications close at 8pm on Sunday 12 October 2025

Up for a chat about this opportunity, contact Gabrielle Bowring, Coordinator Customer Service on [phone]