Casual Customer Service Officer

Glenorchy City Council; City of Glenorchy; On-site; AUD 50,000 - 70,000; Part time

Job summary

A local government council in Glenorchy seeks a Casual Customer Service Officer to handle enquiries at the front counter and call centre, ensuring exceptional customer service. The ideal candidate will have excellent communication skills and be able to work independently and within a team. This role offers flexible hours and opportunities for growth within an inclusive workplace.

Benefits

15% superannuation

Employee Assistance Program

Annual salary increases

Qualifications

• Minimum of 2 years customer service experience.
• Ability to work well independently and as part of a team.
• Flexibility to work on a rotational roster as required.

Responsibilities

• Provide efficient and accurate customer service.
• Maintain confidentiality of customer information.
• Process payments and assist with balancing tasks.

Skills

Communication skills

Attention to detail

Calm handling of difficult customers

Job description

Casual Customer Service Officer

Join our vibrant Council team as a Casual Customer Service Officer! We pride ourselves on delivering exceptional service to our community. If you enjoy helping people, thrive in a fast-paced environment, and want flexible work hours, this is the perfect opportunity for you.The role:As a Casual Customer Service Officer, you will be the friendly first point of contact at our front counter and call centre, handling enquiries, requests, and payments. You’ll also support administrative tasks, maintain accurate records, and contribute to improving customer service processes. This casual role involves working on a rotational roster, providing great variety and flexibility.Key responsibilities:Provide professional, efficient, and accurate customer service across Council servicesMaintain confidentiality of Council and customer informationAccurately record and manage customer enquiries and follow up within service standardsProcess payments and assist with daily balancing tasksLiaise with other departments to resolve customer issuesParticipate in training and contribute to customer communication and service improvementsWhat we’re looking for:Excellent communication skills and the ability to interact positively with a diverse communityCalm and professional approach to handling difficult customers and situationsStrong attention to detail and commitment to accurate record keeping and cash handlingAbility to work well independently and within a teamFlexibility to work on a rotational roster as requiredMinimum of 2 years customer service experienceWhat we offer:We provide a diverse, inclusive and supportive work environment with access to:Glenorchy City Council is an Employer of Choice15% superannuation Employee Assistance Program: Free counselling service for you and your familyAnnual salary increases as per the Enterprise AgreementAccess to free parkingOther Perks: Corporate health memberships, gym, banking and lots moreGlenorchy City Council's Enterprise Agreement 2025Our commitment to communityCouncil is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment – view it here.How to apply:To be considered, applications must be submitted via this site or on the Glenorchy City Council Careers page.Your application must include:a cover letter addressing the key selection criteria in the Position Descriptiona current resumePre-employment checks including a national Police check, working with vulnerable people, health assessment and reference checks will be requested and organised by Council prior to finalising employment.Applications close at 8pm on Sunday 12 October 2025Up for a chat about this opportunity, contact Gabrielle Bowring, Coordinator Customer Service on [phone]Position Description AUD Glenorchy 7010

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Casual Customer Service Officer

Join our vibrant Council team as a Casual Customer Service Officer! We pride ourselves on delivering exceptional service to our community. If you enjoy helping people, thrive in a fast-paced environment, and want flexible work hours, this is the perfect opportunity for you.

The role:
As a Casual Customer Service Officer, you will be the friendly first point of contact at our front counter and call centre, handling enquiries, requests, and payments. You’ll also support administrative tasks, maintain accurate records, and contribute to improving customer service processes. This casual role involves working on a rotational roster, providing great variety and flexibility.

Key responsibilities:

• Provide professional, efficient, and accurate customer service across Council services
• Maintain confidentiality of Council and customer information
• Accurately record and manage customer enquiries and follow up within service standards
• Process payments and assist with daily balancing tasks
• Liaise with other departments to resolve customer issues
• Participate in training and contribute to customer communication and service improvements

What we’re looking for:

• Excellent communication skills and the ability to interact positively with a diverse community
• Calm and professional approach to handling difficult customers and situations
• Strong attention to detail and commitment to accurate record keeping and cash handling
• Ability to work well independently and within a team
• Flexibility to work on a rotational roster as required
• Minimum of 2 years customer service experience

What we offer:

We provide a diverse, inclusive and supportive work environment with access to:

• Glenorchy City Council is an Employer of Choice
• 15% superannuation
• Employee Assistance Program: Free counselling service for you and your family
• Annual salary increases as per the Enterprise Agreement
• Access to free parking
• Other Perks: Corporate health memberships, gym, banking and lots more
• Glenorchy City Council's Enterprise Agreement 2025

Our commitment to community

Council is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment – view it here .

How to apply:

To be considered, applications must be submitted via this site or on the Glenorchy City Council Careers page.

Your application must include:

• a cover letter addressing the key selection criteria in the Position Description
• a current resume

Pre-employment checks including a national Police check, working with vulnerable people, health assessment and reference checks will be requested and organised by Council prior to finalising employment.

Applications close at 8pm on Sunday 12 October 2025

Up for a chat about this opportunity, contact Gabrielle Bowring, Coordinator Customer Service on [phone]

Position Description