Casual Console Operator

seek.com.au; City of Parramatta; On-site; AUD 34,000 - 41,000; Part time

Job summary

seek.com.au is seeking a casual console operator for a family-run service station located beside a small neighbourhood shopping centre in NSW. The role centers on premier customer service as the major point of contact and responsibilities include handling cash, opening/closing duties, and ensuring safety in the driveway and pump area.

The position requires a Class 1 Drivers license and solid observation skills to maintain a positive community image and efficient shop operations.

Qualifications

• Major point of contact with customers; outstanding customer service skills required.
• Class 1 Drivers license essential.

Responsibilities

• Customer Service
• Promote and maintain a positive organizational image and good community relations
• Answer telephone in a polite and timely manner and transfer call to appropriate staff member
• Contact customers by phone after their car has been serviced
• Report to the Manager in a timely manner on issues likely to influence desired outcomes and good customer relations
• Maintain a neat and tidy appearance
• Open and close the service station according to established procedures
• Park cars in workshop at night that have not been collected by customers
• Handle cash accurately
• Ensure only a minimum of cash is kept on hand and remainder placed in safe
• Monitor driveway and shop to ensure that all purchases of fuel or other items are paid for. Where possible record car registration numbers and make of car for vehicles where fuel has not been paid for
• Operate banking terminal and console according to established procedures
• Complete end of shift procedures (balance, cash up, report equipment faults or other problems)
• Order specific stock items
• Maintain cleanliness of shop area
• Take Dips on all fuel tanks and record results
• Fill gas bottles
• Liaise with tanker drivers when fuel is delivered
• Assist others and cooperate with your co-workers
• Carry out other tasks as required by the team to ensure the team’s effectiveness and efficiency
• Ensure all work is carried out in accordance with the obligations detailed in the Workplace Health and Safety Act and Regulations Hours

Job description

We are looking for acasual console operator to join our team of mechanics and console operators in our family run service station located next to a small neighbourhood shopping centre. As the major point of contact with our customers, you would need to have outstanding customer service skills. This role is also responsible for the safety and security of the driveway and pump area so you would need excellent observation skills. Our vision is to provide high quality automotive services in a village setting. Class 1 Drivers license essential.

Your duties would be;

Customer Service

Promote and maintain a positive organizational image and good community relations

Answer telephone in a polite and timely manner and transfer call to appropriate staff member

Contact customers by phone after their car has been serviced

Report to the Manager in a timely manner on issues likely to influence desired outcomes and good customer relations

Maintain a neat and tidy appearance

Shop

Open and close the service station according to established procedures

Park cars in workshop at night that have not been collected by customers

Handle cash accurately

Ensure only a minimum of cash is kept on hand and remainder placed in safe

Monitor driveway and shop to ensure that all purchases of fuel or other items are paid for. Where possible record car registration numbers and make of car for vehicles where fuel has not been paid for

Operate banking terminal and console according to established procedures

Complete end of shift procedures (balance, cash up, report equipment faults or other problems)

Order specific stock items

Maintain cleanliness of shop area

Fuel

Take Dips on all fuel tanks and record results

Fill gas bottles

Liaise with tanker drivers when fuel is delivered

Team Work

Assist others and cooperate with your co-workers

Carry out other tasks as required by the team to ensure the team’s effectiveness and efficiency

Workplace Health and Safety

Ensure all work is carried out in accordance with the obligations detailed in the Workplace Health and Safety Act and Regulations Hours