Casual Caretaker: Guest Services & Site Ops

Ingenia Communities; Ulladulla; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referrals & rewards

Flexible work schedules

Job summary

Ingenia Holidays Lake Conjola is seeking a Casual Caretaker to support residents and guests outside standard hours, including overnights and weekends. You will assist with guest services, bookings, and site operations in a beautiful coastal setting.

Reporting to the Park Manager, you will help with housekeeping coordination, safety checks, and guest records while delivering friendly, proactive service and maintaining park standards.

Qualifications

• First Aid Certificate is required.
• National Police Check is required.
• Fire and Emergency Evacuation Accreditation is required.
• Strong computer literacy and ability to use guest-management systems.
• Excellent communication and customer service skills.
• Ability to work independently, on-call after hours and during weekends.

Responsibilities

• Deliver exceptional guest services by greeting guests, checking in/out, handling reservations and payments, and responding to inquiries.
• Support daily site operations by coordinating with housekeeping and maintenance, managing room readiness, and maintaining guest records.
• Maintain site cleanliness and safety by cleaning cabins and amenities and performing routine checks.
• Provide after-hours support by attending to guest needs and resolving issues, including overnight stays when required.
• Assist with community engagement, activities, and promoting additional services and events to guests.

Skills

Guest services

Reservations handling

Payments processing

Computer literacy

Communication skills

Education

First Aid Certificate

National Police Check

Fire and Emergency Evacuation Accreditation

Tools

Reservation software

Computer systems

Job description

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a Casual Caretaker to join our team at our Lake Conjola Holidays site.

Reporting to the Park Manager, the Caretaker is responsible for delivering support and services to residents and guests outside of standard business hours, including overnight and on weekends, when staffing levels are reduced.

Join our team at Ingenia Holidays Lake Conjola and enjoy working in a breathtaking coastal location surrounded by pristine waterways, natural bushland, and a relaxed holiday atmosphere.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Deliver exceptional guest services by greeting and checking in/out guests, handling reservations and payments, and responding to inquiries and reasonable requests.
• Support daily site operations including coordinating with housekeeping and maintenance, managing room readiness, and maintaining accurate guest records using computer systems.
• Maintain site cleanliness and safety through cleaning cabins and amenities, locking up facilities, and conducting routine checks to ensure compliance with park rules.
• Provide after-hours support by attending to guest needs, resolving issues like noise complaints or equipment faults, and performing overnight stays when required.
• Contribute to community engagement by assisting with kids’ activities, park entertainment, and promoting additional services, events, and premium offerings to guests.

You’re Likely a Match If You

• Foster a positive team environment by treating colleagues with respect, building professional relationships, and actively contributing to meetings and continuous improvement.
• Prioritise safety and compliance by following workplace health and safety procedures, reporting hazards, and participating in risk assessments.
• Bring relevant qualifications and technical skills, including a current First Aid Certificate, National Police Check, Fire and Emergency Evacuation Accreditation, and strong computer literacy.
• Demonstrate strong personal attributes, such as excellent communication and customer service skills, confidentiality, attention to detail, and the ability to work independently and make confident decisions.
• Are physically capable and hands-on, with the ability to assist with cleaning, maintenance, and site operations, including occasional lifting, equipment use, and frequent walking around the site.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

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