Cash Office Responsible - Glasshouse

H&M; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

25% off H&M Group brands across the gl

Parental leave up to 26 weeks

Online learning platform and wellbeing

Job summary

H&M in Sydney is seeking a Cash Office Responsible to manage cash office and sales floor administration, training the team on cash handling, stock, banking, and administration. You will ensure efficiency and compliance with company standards while supporting store leadership.

You will ensure best practices, manage reconciliation, security routines, and partner with management to deliver an outstanding customer experience. The role offers 30 or 38 hours per week with opportunities for growth.

Qualifications

• A track record of successfully coaching and developing teams, driven by a commitment to company values and fostering a positive culture.
• Organised, efficient, and driven to enhance processes and routines to ensure best practices in-store.
• A supportive and reliable colleague, with an effective communication, contributing towards teamwork within your store leadership team.
• Thriving in collaborative and dynamic environments.
• Communicative and curious.
• Flexible, decision maker, and solution oriented.
• Motivated to create great customers experiences while promoting and selling our products.

Responsibilities

• Enhance store efficiency by ensuring best practices in cash handling, technical equipment management, and administrative procedures, while supporting the store leadership and colleagues to deliver an outstanding customer experience when required.
• Manage account reconciliation, money-handling routines, and cash desk opening and closing procedures, analysing discrepancies, and collaborating with the management team and loss prevention for follow-up.
• Oversee security routines in line with company guidelines, including conducting and supporting audits.
• Partner with the store management team to ensure a seamless customer and colleague experience on the sales floor.
• Train and support store colleagues on checkout procedures, cash point routines, and store processes related to your responsibilities, ensuring consistent adherence.
• Represent yourself and the brand positively during all customer interactions.

Skills

Coaching teams

Organised

Process improvement

Cash handling

Job description

WHAT YOU’LL DO
As a Cash Office Responsible, you are responsible for the cash office and sales floor administration of your store, ensuring efficiency and compliance with company standards. You’ll train and support the store team to ensure they are knowledgeable and confident in all procedures related to cash handling, stock, banking, and administration. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

The role we are recruiting for is either a 30 or 38 hour per week role.

You will:

Enhance store efficiency by ensuring best practices in cash handling, technical equipment management, and administrative procedures, while supporting the store leadership and colleagues to deliver an outstanding customer experience when required.

Manage account reconciliation, money-handling routines, and cash desk opening and closing procedures, analysing discrepancies, and collaborating with the management team and loss prevention for follow-up.

Oversee security routines in line with company guidelines, including conducting and supporting audits.

Partner with the store management team to ensure a seamless customer and colleague experience on the sales floor.

Train and support store colleagues on checkout procedures, cash point routines, and store processes related to your responsibilities, ensuring consistent adherence.

Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

We are looking for people with…

A track record of successfully coaching and developing teams, driven by a commitment to company values and fostering a positive culture.

And people who are…

Organised, efficient, and driven to enhance processes and routines to ensure best practices in-store.

A supportive and reliable colleague, with an effective communication, contributing towards teamwork within your store leadership team.

Thriving in collaborative and dynamic environments.

Communicative and curious.

Flexible, decision maker, and solution oriented.

Motivated to create great customers experiences while promoting and selling our products.

Additional Information

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe.
• Up to 26 weeks of company paid parental leave for eligible team members.
• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.