Case Worker - Settlement Engagement and Transition Support (SETS)

MercyCare; Perth; On-site; AUD 70,000 - 85,000; Full time

Job summary

A leading not-for-profit organization in Perth is seeking a passionate Case Worker for Settlement Engagement and Transition Support. This role involves providing casework support to humanitarian entrants and refugees, helping them achieve their settlement goals in Australia. Candidates should have relevant experience and a Bachelor's degree in a related field. The organization offers extensive professional development and a welcoming work environment.

Benefits

Not for profit Salary Packaging options up to $18,000

Childcare discounts

Options to purchase additional leave

Professional Development and Training

Comprehensive Wellbeing Program

Qualifications

• Previous experience in a caseworker position is desirable.
• Knowledge and experience to provide a quality casework service.
• Ability to develop relationships of trust with refugee communities.

Responsibilities

• Provide casework support to eligible service users.
• Respond to issues and concerns supporting service users' goals.
• Provide timely referrals to other services as needed.

Skills

Casework support

Building relationships with CALD communities

Effective communication

Education

Bachelor’s Degree in relevant field

Tools

Drivers licence

Working with Children’s Check

National Police Clearance

Job description

Case Worker - Settlement Engagement and Transition Support (SETS)

Community, Family and Children Services | Social/Welfare

When you join MercyCare, you join something bigger. A communityof staff that make a difference at the heart of the community. As aleading Western Australian not-for-profit provider of aged care,family, community, early learning and disability services wesupport people throughout life’s journey. We invest in ourpeople by building rewarding careers, offering training anddevelopment opportunities and a values-driven culture where ourpeople can belong and thrive.

About the role

This role is based at Mirrabooka and focuses on providingcasework support to eligible Settlement Engagement and TransitionSupport (SETS) service users to enable for positive settlement inAustralia. The role works mainly with Humanitarian entrants,refugees and other eligible visa holders to provide tailoredcasework in their first 5 years in Australia.

You will respond to issues and concerns, supporting serviceusers to achieve their goals by providing practical support,mentoring and advocacy as required. You will provide timely andrelevant referrals to other services as required whilst maintaininga strong understanding of relevant services and supports. The roleoffer a great opportunity to be part of the Settlement servicesnetwork in WA and Nationally with access to community of practiceand ongoing professional development.

About you

You’ll have a strong passion for casework support andempowering our settlement engagement and transition support (SETS)service users. You will hold previous experience in a caseworkerposition.

In addition, you will also possess:

• Bachelor’s Degree in relevant field, or demonstratedexperience as a Case Worker is desirable
• Demonstrates the knowledge and experience to be able toprovide a quality casework service
• Demonstrates an ability to develop relationships of trustwith refugee and new migrant communities, with evidence ofexisting connections and collaborative relationships
• The ability to effectively communicate with service usersfrom Culturally and Linguistically Diverse (CALD)backgrounds
• Drivers licence
• Working with Children’s Check
• National Police Clearance (obtained within the last sixmonths)

About the benefits

You'll become part of an inclusive, diverse, and welcomingWestern Australian organisation passionately committed to making ameaningful impact in the local community. Our MercyCarePromise is focused on ensuring our people are connected andempowered to make a positive difference in the heart of ourcommunities.

As a valued team member, you’ll also enjoy accessto:

• Not for profit Salary Packaging options up to $18,000!
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted healthinsurance and free flu vaccinations

To Apply

Click "Apply Now" to visit our website andsubmit your application. Applications close on10 th October 2025, but don'twait—apply early, as the recruitment process may begin beforethe closing date.

Please note all applications must be received via the onlineportal to be considered.

Mercy Care values individuality. If you experienceneurodiversity or live with a disability and would like support oraccommodations to fully participate in our recruitment processreach out to us at [e-mail] as we wouldlove to hear from you.

With our 175-year legacyextending back to the Sisters of Mercy, today we stand proud tomake a positive difference in our local communities. We live by ourvalues – respect, integrity, compassion, justice, excellence,and courage.

We are committed to safeguardingand protecting children, young people and the vulnerable. We inviteapplications from people from all walks of life, includingAboriginal and Torres Strait Islander people, and those fromdiverse ages, cultures, faiths, abilities, gender andsexuality.