Case Support Worker - The Orange Door

VACCA - Victorian Aboriginal Child and Community Agency; Frankston; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

Salary packaging

17.5% loading on annual leave

Access to agency vehicles for work

Employee support and wellbeing

Paid parental leave after 12 months

Job summary

VACCA - Victorian Aboriginal Child and Community Agency is seeking a compassionate Case Support Worker to join The Orange Door team in Frankston. You will support client intake, referrals and administration while coordinating team tasks in a culturally safe environment.

You will connect Aboriginal children, families and communities with the right supports, maintain records, and help families on their journey toward stronger outcomes.

Qualifications

• Compassionate and organised professional with strong administration and communication skills.
• Ability to create a welcoming experience for clients, assist intake and referrals, maintain records, and support service delivery.
• Respect confidentiality, build positive stakeholder relationships, and work in a culturally safe way with Aboriginal families.

Responsibilities

• Support client intake, referrals, and administration; coordinate team tasks.
• Connect families with appropriate supports and services to achieve stronger outcomes.
• Maintain accurate client records and contribute to service delivery.

Education

Diploma in community services or equivalent

Job description

• Position : Fixed Term - Full Time (until 23rd April 2027)
• Location : Frankston VIC 3199
• Salary : $80,006 - $85,798 Based on level of experience, plus super

• Frankston, VIC, Australia, 3199
• Fixed Term - Full time
• Position : Fixed Term - Full Time (until 23rd April 2027)
• Location : Frankston VIC 3199
• Salary : $80,006 - $85,798 Based on level of experience, plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation's visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

Be part of a team that makes a real difference for Aboriginal children, young people and families. As a Case Support Worker with The Orange Door, you will help create a welcoming and culturally safe experience for community by supporting client intake, referrals, administration, and team coordination. Working alongside passionate staff, you will play an important role in connecting people with the right supports and helping families on their journey toward stronger outcomes.

About You

You are a compassionate and organised professional who is passionate about supporting Aboriginal children, families and community. You bring strong administration and communication skills, with the ability to create a welcoming experience for clients, assist with intake and referrals, maintain accurate records, and support service delivery. You value confidentiality, build positive relationships with stakeholders, and are committed to working in a culturally safe way that strengthens outcomes for Aboriginal families.

• Desirable:
• Sound knowledge of the Family Violence Protection Act 2008, Information Sharing and Multi Agency Risk Assessment Framework (MARAM)
• Diploma in community services or equivalent or a lived experience and an ability to work towards attaining higher qualifications.
• Requirements:
• Valid Police Check, a Victorian Working with Children's Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence.
• Current COVID-19 vaccination (Strongly Recommended)

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Application closes by Monday 2nd November 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy