Case Officer - Dandenong

Department of Justice and Community Safety; Melbourne; On-site; AUD 81,000 - 90,000; Full time

Job summary

Department of Justice and Community Safety in Melbourne seeks Case Officers for the Court Practice stream. You will administer court orders for individuals at low risk of reoffending and may manage reparation orders, ensuring compliance with order obligations and evidence-based practice.

You will refer clients to relevant services, monitor progress and escalate non-compliance as needed. The role emphasizes collaboration, accurate record-keeping, and timely problem-solving within a supportive

Qualifications

• Demonstrated experience or awareness of key case management components: assessment, planning, service coordination and brokerage and interventions
• Gives frank and honest feedback/advice
• Listens when ideas are challenged, seeks to understand the nature of criticism and responds constructively
• Pays attention to words, expression and body language; recognises behaviours that promote a culture of inclusion
• Takes action through self, or in consultation with others to resolve problems

Responsibilities

• Apply order administration activities to service users
• Refer individuals to relevant services and monitor compliance against order requirements
• Implement appropriate responses to non-compliance and elevate matters as required to senior staff in a timely manner
• Produce case notes, reports and other standard documents in line with procedural guidelines
• Work collaboratively with colleagues, contribute to team planning, work process improvements and day-to-day administration of local work area

Skills

Case management

Feedback & advice

Active listening

Inclusion awareness

Problem solving

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

Want to be part of it?

• Fixed Term opportunity until 31/12/2027 based in Dandenong, with the potential for additional roles
• Contribute to community safety by applying practices that reduce reoffending
• Salary range of $81,496 - $90,227 plus superannuation

Community Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect individuals to programs, services and community. CCS provides management of individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole.

About the role:

Case Officers in the Court Practice stream are responsible for the administration of court orders for individuals assessed as being at low risk of reoffending and may also be required to manage individuals on reparation orders. This role is required to direct and monitor compliance in line with court order obligations and evidence-based practice.

Key Responsibilities include:

• Apply order administration activities to service users
• Refer individuals to relevant services and monitor compliance against order requirements
• implement appropriate responses to non-compliance and elevate matters as required to senior staff in a timely manner
• Produce case notes, reports and other standard documents in line with procedural guidelines
• Work collaboratively with colleagues, contribute to team planning, work process improvements and day-to-day administration of local work area

About you:

• Demonstrated experience or an awareness of key case management components: assessment, planning, service coordination and brokerage and interventions
• Gives frank and honest feedback/advice
• Listens when ideas are challenged, seeks to understand the nature of criticism and respond constructively
• Pays attention to words, expression and body language; recognises behaviours that promote a culture of inclusion
• Takes action through self, or in consultation with others to resolve problems

For more details on the position, please review the position description attached or contact: Loren Walker – Manager Court Practice on 0438 799 260 or

Why work with us?

At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment. We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders. We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more.

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.