Case Manager - Workers Compensation

Fuse Recruitment; City of Melbourne; Hybrid; AUD 97,000 - 115,000; Full time

Job summary

A recruitment agency is seeking a Case Manager for Workers’ Compensation to help build a new self-insurance business. The role is located in Melbourne with a hybrid work model. Candidates should have over 1 year of experience in case management and a strong knowledge of relevant laws. This position offers a salary up to $115k, a supportive work environment, and opportunities for career development.

Benefits

Work-life balance through hybrid options

Central CBD location

Supportive culture

Career development opportunities

Qualifications

• Over 1 year of experience in workers’ compensation case management.
• Solid understanding of workers’ compensation laws.
• Excellent relationship-building skills.
• Detail-oriented with multitasking ability.
• A caring problem solver.

Responsibilities

• Manage workers’ compensation claims in a self-insured setting.
• Coordinate recovery journeys for injured workers.
• Ensure compliance with compensation legislation.
• Collaborate with stakeholders for positive outcomes.
• Provide empathetic support to workers.

Skills

Experience in workers’ compensation case management

Knowledge of workers’ compensation laws

Strong communication skills

Organizational skills

Empathy and problem-solving

Job description

Case Manager – Workers’ Compensation

Help shape the future of workers’ compensation services. We’re launching a brand-new self-insurance business operation and are seeking experienced Workers’ Compensation Case Managers to join our growing team.

This is a unique opportunity to contribute to building a customer-focused service model from the ground up. The role is based in Melbourne | Hybrid WFH and offers a package of up to $115k (depending on experience).

As a Case Manager, you will:

• Take ownership of workers’ compensation claims within a self-insured framework
• Guide recovery journeys by coordinating medical care and return-to-work programs
• Keep things compliant with workers’ compensation legislation and regulations
• Partner for success – working with employees, providers and management to deliver positive outcomes
• Provide support with heart, offering empathetic care to injured workers

Benefits

• Work your way– Hybrid or remote opportunity to support work–life balance
• Central CBD location– Enjoy the convenience of transport, cafes and city life right at your doorstep
• Supportive culture– Diverse, collaborative and people-first environment
• Impact from day one– Be part of building a new operation with real influence
• Stay connected– Join employee-led social and interest groups beyond the workplace
• Grow and thrive– Access to ongoing career development opportunities

What We’re Looking For

• Proven experience – + 1 year in workers’ compensation case management (self-insurance a bonus!)
• Solid knowledge of workers’ compensation laws and frameworks
• A natural communicator with strong relationship-building skills
• Organised and detail-driven, able to juggle multiple cases effectively
• A problem solver with empathy, balancing analysis with genuine care

We are an equal opportunities employer and welcome applications from diverse candidates. If you have any questions, please contact Katrina Miranda at Fuse Recruitment.