Case Manager - Tenancy Plus

Launch Housing; City of Melbourne; On-site; AUD 80,000 - 100,000; Part time

Job summary

A community organization in Melbourne is looking for a part-time case manager to deliver support services to social housing tenants at risk of homelessness. You will provide advocacy and case management, engage with clients, and develop case plans. Candidates with tertiary qualifications in Social Work are preferred. Competitive hourly rate of $45.92 - $49.41 with additional benefits including wellbeing leave.

Benefits

Wellbeing days

Cultural/Ceremonial leave

Flexible working arrangements

NFP Salary Packaging

Qualifications

• Understanding of housing and homelessness policy.
• Knowledge of the Residential Tenancies Act and VCAT.
• Ability to maintain confidentiality.

Responsibilities

• Delivering outcome-focused client services.
• Providing case management to vulnerable tenants.
• Engaging clients to determine eligibility for services.

Skills

Client facing experience

Analytical skills

Interpersonal skills

Time-management skills

Education

Tertiary qualifications in Social Work or Psychology

Job description

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. We provide high quality housing and an innovative range of support, education and employment services to bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our Benefits

We offer a range of benefits, including:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the Opportunity

Launch Housing is funded to deliver the Department of Families, Fairness and Housing’s (DFFH) Tenancy Plus – tenancy support program in the north catchment of the DFFH North & West Region and in the inner/middle catchments of the DFFH Southern region.

Tenancy Plus provides case management support to public housing tenants and residents and some community housing tenants to achieve positive client outcomes and prevent homelessness.

This is a permanent part-time role (60.8 hours per fortnight) based at Collingwood.

Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply.

What You’ll Be Doing

• Effective delivery of outcome focussed client services.
• Providing case management and support to social housing tenants and residents who are vulnerable to housing breakdown, including new tenants or those at risk of homelessness.
• Engaging with clients to determine eligibility for the organisation's services and/or refer clients to other more relevant services if required.
• Providing specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behaviour and other relevant tenancy matters.
• Developing time sensitive case plans in conjunction with clients with multiple and complex needs and implementing strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.
• Initiating and maintaining contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
• Advocating on behalf of clients with other agencies to ensure access and delivery of services.

What We’re Looking For

• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems.
• Tertiary qualifications in Social Work, Psychology or a related discipline (highly desirable).
• Working knowledge of the Residential Tenancies Act, VCAT, Office of Housing policies and procedures.
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
• Excellent interpersonal and communication skills.
• Demonstrated capacity to maintain a high level of confidentiality.
• Ability to work collaboratively with other organisations to achieve client outcomes.
• A valid Victorian driver’s license (mandatory).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$45.92 - $49.41 an hour + Superannuation + NFP Salary Packaging (tax savings) + Additional Wellbeing Leave Available + Cultural/Ceremonial Leave

For more information, please contact Amie Blyth at [e-mail].

Applications close 3 October 2025 at 5pm.

How to Apply

To apply for this opportunity, please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [e-mail].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all.