Case Manager

The Salvation Army Australia; Toowoomba Regional; On-site; AUD 80,000 - 100,000; Full time

Job summary

A prominent charity organization in Toowoomba is seeking a passionate Case Manager to provide critical support for individuals facing homelessness. This role involves developing personalized case plans and delivering client-centered care. Ideal candidates will have a background in Social Work and experience in case management. The organization values integrity and diversity, offering competitive salary packaging and a supportive workplace culture.

Benefits

Salary packaging up to $15,900 tax free

Generous Paid Parental leave

Access to EAP and wellness initiatives

Ongoing training opportunities

Qualifications

• Tertiary qualification in Social Work or related field preferred.
• Proven experience in case management within social services sector.
• Current QLD Working with Children Check required.

Responsibilities

• Build positive relationships with clients.
• Conduct assessments of client needs and vulnerabilities.
• Develop and implement personalized case plans.

Skills

Case management

Client assessment

Empowerment and engagement

Education

Tertiary qualification in Social Work, Welfare, Community Services

Job description

Number Of Positions Available: 1

About Us: The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position Title: Case Manager – Supported Accommodation

Location: Toowoomba, QLD

Employment Type: Full-time, Permanent

Award Classification: SCHADS Award – Crisis Level 2

Work Hours: 38 hours per week, Monday to Friday (between 8:00 AM – 8:00 PM; mobile outreach support)

On-Call: Participation in a rotating on-call roster is required

Why This Role Matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About The Role

We are seeking a passionate and skilled Case Manager to join our Toowoomba Supported Accommodation team. This role provides critical support to individuals in both residential and community settings, helping them work toward housing stability, social connection, and long-term independence.

This is a meaningful opportunity to be part of someone’s journey out of homelessness, making a lasting difference in the Toowoomba community.

How You Will Make An Impact

As a Case Manager, you’ll play a pivotal role in delivering services aligned with The Salvation Army’s National Homelessness Stream Model of Care. You’ll provide client-centered, strengths-based case management tailored to the unique needs of each individual.

Key Responsibilities

• Build positive, respectful relationships with clients, encouraging empowerment and engagement
• Conduct comprehensive assessments of client needs, strengths, risks, and vulnerabilities
• Develop collaborative and personalised case plans with clearly defined goals and pathways
• Implement and regularly review case plans to ensure they remain responsive and effective
• Provide ongoing support through every stage of the client’s journey—from intake to exit
• Deliver services that align with best practice models and The Salvation Army’s mission
• Liaise with internal and external services to enhance client outcomes and referral pathways

What You Will Bring

• Tertiary qualification in Social Work, Welfare, Community Services, or a related field (degree preferred)
• OR significant sector experience supported by professional development and demonstrated capability
• Proven experience in case management, client assessment, and service delivery within the social services sector
• Current QLD Working with Children Check (Blue Card)
• First Aid Certificate (if designated as a first aider)
• Current and valid QLD Driver’s Licence

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration