Case Manager

QBE Insurance; City of Parramatta; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Flexible leave for new parents

Job summary

QBE Insurance in Australia is seeking an experienced Case Manager to join our Workers’ Compensation Nominal Insurer team. You will manage a portfolio of workers’ compensation claims, delivering a high quality and empathetic experience for injured workers while working with employers and service providers to support safe return to work outcomes.

You will apply your knowledge of workers’ compensation legislation, coordinate treatment, and collaborate with internal and external stakeholders to

Qualifications

• Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes.
• Strong influencing and relationship building skills, supported by clear, confident written and verbal communication.
• A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.
• Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios.
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment.
• A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting.

Responsibilities

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.
• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.
• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.
• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.
• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes.

Skills

Workers’ compensation knowledge

Case management skills

Stakeholder engagement

Communication skills

Regulatory compliance

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

• Parramatta, Newcastle or Lismore, NSW
• 9-month fixed term contract, full-time hours
• Hybrid working - 2 days in the office per week

The opportunity

We are seeking an experienced Case Manager to join our Workers’ Compensation Nominal Insurer team. As a Case Manager, you’ll be responsible for managing a portfolio of workers’ compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.
• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.
• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.
• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.
• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes.

About You

• Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes.
• Strong influencing and relationship building skills, supported by clear, confident written and verbal communication.
• A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.
• Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios.
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment.
• A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 30/09/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.