Case Management Officer (Custody)

NSW Department of Communities and Justice; Arthurville; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Programs

Flexible work environment

Job summary

Corrective Services NSW, Wellington Correctional Centre, is seeking a Case Management Officer to deliver evidence‑based case management to a diverse offender caseload and develop personalised plans supporting rehabilitation and reduced reoffending.

You will assess risks, needs and strengths, apply motivational interviewing and work with multidisciplinary teams to connect offenders with appropriate programs, while monitoring progress and ensuring compliance with legal requirements.

Qualifications

• Current Certificate IV in Correctional Practice with the relevant Units of Competency or the ability to complete the qualification through the Corrective Services Academy within required timeframes.
• Current driver’s licence and preparedness to drive a vehicle in the course of performing the role.

Responsibilities

• Deliver high‑quality, evidence‑based case management services to offenders, ensuring all activities align with relevant legislation, policies and guidelines.
• Conduct comprehensive assessments to identify risks, needs and strengths, using these to develop personalised case plans that support offenders through their rehabilitation journey.
• Apply motivational interviewing and strengths‑based approaches to support behavioural change and encourage offender accountability.
• Work collaboratively with internal and external service providers to connect offenders with programs and interventions that best align with their individual case plans.
• Monitor progress against case plans, ensuring compliance with judicial and departmental requirements, and preparing timely reports and documentation.
• Build and maintain strong relationships with stakeholders to support effective reintegration planning and assist offenders in making a successful transition back into the community.

Skills

Case management

Motivational interviewing

Strengths‑based approaches

Stakeholder collaboration

Analytical thinking

Education

Certificate IV in Correctional Practice

Tools

Risk assessment tools

Job description

Corrective Services NSW

Location – Wellington Correctional Centre

Employment type – Temporary, Full- time until September 2027

Salary – $102,936.00 - $113,579.00 pa plus superannuation and leave loading

Grade – Clerk Grade 5/6

Your role

Wellington Correctional Centre is a large facility that accommodates maximum, medium, and minimum security sentenced and unsentenced male and female inmates. Staff at Wellington Correctional Centre work in a dynamic and diverse environment where no two days are the same. The centre fosters a supportive work environment where non- custodial staff are integral and valued members of the team. Case Management Officers are responsible for delivering evidence-based case management to a diverse caseload of offenders, ensuring their individual risks and needs are addressed to maximise rehabilitation opportunities and reduce reoffending.

What You’ll Do

• Deliver high‑quality, evidence‑based case management services to offenders, ensuring all activities align with relevant legislation, policies and guidelines.


• Conduct comprehensive assessments to identify risks, needs and strengths, using these to develop personalised case plans that support offenders through their rehabilitation journey.


• Apply motivational interviewing and strengths‑based approaches to support behavioural change and encourage offender accountability.


• Work collaboratively with internal and external service providers to connect offenders with programs and interventions that best align with their individual case plans.


• Monitor progress against case plans, ensuring compliance with judicial and departmental requirements, and preparing timely reports and documentation.


• Build and maintain strong relationships with stakeholders to support effective reintegration planning and assist offenders in making a successful transition back into the community.

Essential Requirements

What we’re looking for

• A current Certificate IV in Correctional Practice with the relevant Units of Competency or the ability to complete the qualification through the Corrective Services Academy within required timeframes.


• Current driver’s licence and preparedness to drive a vehicle in the course of performing the role.

Experience Required

• Demonstrated experience relevant to the role, with the ability to meet the key accountabilities and focus capabilities outlined in the role description.


• Demonstrated experience delivering evidence‑based interventions to diverse offender groups, including those with complex needs.


• Proficiency in using risk assessments and case management tools to design targeted, outcomes‑focused intervention plans.


• Strong analytical and problem‑solving skills, with experience addressing challenging behaviours using proven behavioural intervention strategies.


• Sound understanding of contemporary correctional practices, with a commitment to offender rehabilitation and reducing reoffending.


• Experience working effectively within multidisciplinary teams to provide cohesive, person‑centred case management support.


• Tertiary qualifications and/or equivalent experience in human services or related fields (preferred but not).

What We Offer

• A challenging and rewarding career


• Flexible, autonomous work environment


• Competitive pay and conditions


• Training and development opportunities to build and maintain capabilities


• Health & Wellbeing and Employee Assistance Programs.

Applications close Sunday, 18 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sarah Jayne Lyster on [e-mail] or phone [phone] EXT: 52156

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Kaushik Gounder on [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.