Case Management Officer

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Job summary

NSW Department of Communities and Justice is seeking a Clerk Grade 5/6 to support NCAT hearings in Sydney. You will assist clients with understanding the Tribunal process, manage complex cases, and prepare matters for hearings with accurate documentation.

The role requires strong customer service, communication, negotiation, and ability to work in a high-volume environment within a lawful, inclusive setting.

Qualifications

• Experience in customer-facing roles and handling sensitive information.
• Strong written and verbal communication skills with clear documentation.
• Ability to work under time constraints with accuracy and professionalism.

Responsibilities

• Assist clients to understand the Tribunal process and encourage participation.
• Manage complex cases with potential conflicts between parties.
• List and prepare matters for hearing, write hearing reports, and send documents to clients.

Skills

Customer service

Communication

Negotiation

High-volume environment

Time management

Attention to detail

Legislation knowledge

Job description

NSW Department of Communities and Justice - Sydney NSW

Salary: Clerk Grade 5/6 ranging from $102,936 to $113,579 + Super

This is a targeted recruitment. While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait islander descent. This is because the Department acknowledges this lived experience contributes a perspective valuable to our work with this community.

Your role

• Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability
• Manage complex cases where there may be significant conflict between parties
• List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients
• Contact clients to determine how they will participate in Tribunal hearings
• Comply with procedures and legislation relevant to the Tribunal

In the course of their work NCAT staff may be exposed to psychosocial hazards and risks. Please refer to NCAT Information sheet - Psychosocial hazards in the workplace

What we’re looking for

We are looking for someone who is motivated, takes initiative and has strong customer service skills.

You will:

• Be interested in supporting people with disability
• Be capable of being professional with challenging clients
• Be willing to develop your skills and knowledge of legislation, legal principles, and procedures
• Have strong communication and negotiation skills
• Have experience working in a high-volume environment with set timeframes
• Be able to manage your individual workload independently and efficiently
• Have an ability to maintain a high degree of accuracy

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?Visit our website to see more information on Working for us.

We do work that really matters

The Guardianship Division is NCAT's protective jurisdiction and promotes the rights of people living with decision making disabilities.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Applications close 24th September 2026 at 11:59pm.

For more information about the role or what it's like to work for DCJ, please contact Rebecca Clifton on (02) 9556 7***, or via email: ***************@ncat.nsw.gov.au

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3*** or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.