Case Management Officer

Department: NCAT GD; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing program

Employee Assistance Programs

Job summary

NCAT Guardianship Division within the Department of Communities and Justice NSW seeks a Clerk Grade 5/6 to support tribunal processes and client engagement. You will assist clients, prepare hearing materials, and manage documentation for hearings, ensuring timely communication and compliance with relevant procedures.

Ideal candidates will have strong customer service skills, the ability to handle challenging clients professionally, and a commitment to accuracy within a high-volume environment.

Qualifications

• Be motivated, take initiative and have strong customer service skills.
• Be capable of being professional with challenging clients.
• Be willing to develop your knowledge of legislation, legal principles, and procedures.
• Have strong communication and negotiation skills.
• Have experience working in a high-volume environment with set timeframes.
• Be able to manage your workload independently and maintain accuracy.

Responsibilities

• Assist clients to understand the Tribunal process.
• Manage complex cases with potential conflicts between parties.
• List and prepare matters for hearing and write hearing reports; prepare and send documents to clients.
• Contact clients to determine participation in Tribunal hearings.
• Comply with procedures and legislation relevant to the Tribunal.

Skills

Customer service

Communication

Negotiation

High-volume environment

Time management

Accuracy

Job description

18d ago , from Department of Communities and Justice NSW

Salary: Clerk Grade 5/6 ranging from $102,936 to $113,579 + Super

This is a targeted recruitment. While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait islander descent. This is because the Department acknowledges this lived experience contributes a perspective valuable to our work with this community.

Your role

• Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability
• Manage complex cases where there may be significant conflict between parties
• List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients
• Contact clients to determine how they will participate in Tribunal hearings
• Comply with procedures and legislation relevant to the Tribunal

In the course of their work NCAT staff may be exposed to psychosocial hazards and risks. Please refer to NCAT Information sheet - Psychosocial hazards in the workplace

What we’re looking for

We are looking for someone who is motivated, takes initiative and has strong customer service skills.

You will:

• Be interested in supporting people with disability
• Be capable of being professional with challenging clients
• Be willing to develop your skills and knowledge of legislation, legal principles, and procedures
• Have strong communication and negotiation skills
• Have experience working in a high-volume environment with set timeframes
• Be able to manage your individual workload independently and efficiently
• Have an ability to maintain a high degree of accuracy

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

The Guardianship Division is NCAT's protective jurisdiction and promotes the rights of people living with decision making disabilities.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close 24th September 2026 at 11:59pm.

For more information about the role or what it’s like to work for DCJ, please contact Rebecca Clifton on (02) 9556 7***, or via email: ***************@ncat.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.