Care Services Assistant

Bolton Clarke; Livingstone Shire; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke in Townsville (Glendale facility) is seeking a frontline carer specialising in nutrition and dining. You will support residents with meals, ensure safe, enjoyable dining experiences, and help align routines with individual needs and preferences.

Ideal candidates bring customer service skills, empathy, reliability and flexibility to a compassionate team, with willingness to follow directions and uphold Bolton Clarke’s food safety standards.

Qualifications

• Demonstrated customer service skills.
• Compassionate and caring attitude.
• Willingness to take direction from others.
• Reliability and shift flexibility.
• Good time management and ability to work well under pressure.
• Valid working rights in Australia.
• Willingness to complete police check/NDIS Workers Check.

Responsibilities

• Assist with meal selection and dining, honoring resident preferences.
• Support with meal preparation, presentation and serving.
• Maintain dining areas to meet individual needs and keep records.
• Engage residents socially during mealtimes with empathy and kindness.
• Promote resident choice, dignity and respect in dining experiences.
• Ensure nutrition/diet information is accurate and up-to-date.
• Follow Food Safety Plan and Bolton Clarke standards for food prep.
• Assist with stock and kitchen supplies as required.

Skills

Customer Service

Compassionate

Teamwork

Reliability

Time Management

Adaptability

Work Under Pressure

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 87 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

The Role

This role plays a pivotal frontline carer role with a particular focus on nutrition and dining, supporting residents to live a life of fulfilment through the delivery of person-centred care and support according to needs and preferences of each resident in everyday practice. Assisting in the preparation, delivery, presentation and serving of resident meals.

Your responsibilities will be to provide care and support aligned with residents’ preferred daily routines with a strong focus on:

• Meal choices and individual nutrition
• Consideration of allergies and food intolerances
• Enhancing the overall dining experience
• Assist residents with meal selection and meal timing preferences
• Prepare and set up dining areas to meet individual needs and preferences
• Actively engage with residents to provide social and emotional support during mealtimes
• Use empathy and kindness to foster a positive dining experience
• Promote resident choice and control to uphold dignity and respect
• Prepare and maintain dining experience areas and provide meal service to meet individual resident choices
• Maintain accurate nutrition and diet information as required
• Assist with quality food preparation in accordance with the Food Safety Plan, Bolton Clarke Food Standards and Dining Framework
• Assist with maintaining kitchen stock supplies as required

To be successful, you will have:

• Demonstrated customer service skills
• A compassionate and caring attitude
• Previous restaurant and/or commercial kitchen experience (highly regarded)
• Willingness to take direction from others
• Reliability and shift flexibility
• Good time management skills and the ability to work well under pressure
• Valid working rights in Australia (Passport, Birth Certificate etc)
• Complete a police check and or a NDIS Workers Check (or willingness to obtain) prior to commencement

About this location:

Located inTownsville, our Bolton Clarke Glendalefacility is home to a close-knit community of residents. With comfortable, contemporary facilities and a committed team of clinical and care staff,Glendaleis an exceptional aged care environment that tru

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Kathy Costello ([e-mail])