Care Partner - Aged Care (Support at Home)

All Aged Care; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Salary packaging

Job summary

All Aged Care is seeking an experienced Care Partner to manage a caseload of 50–60 Support at Home clients in Brisbane, coordinating care and budgets to help older Australians stay independent at home.

This full-time role is based in Spring Hill with travel to client homes across Brisbane and Moreton Bay. You will work with families, nurses and allied health while navigating compliance and funding requirements.

Qualifications

• Demonstrated experience as a Care Partner, Care Manager, Case Manager or Home Care Coordinator.
• Experience coordinating Home Care Package or Support at Home services.
• Understanding of the Support at Home program, including service categories, care management, funding and participant contributions.
• Experience completing assessments, care plans, reviews, budgets and service agreements.
• Experience coordinating allied health, nursing, assistive technology, home modifications or third‑party services.
• Strong written communication, documentation and record‑keeping skills.
• The ability to manage competing priorities and follow matters through to completion.
• A calm, respectful and solutions‑focused approach when working with clients, families and service providers.
• Confidence using client management systems and Microsoft Office applications.

Responsibilities

• Manage an established caseload of Support at Home clients.
• Complete client intake, onboarding, assessments and ongoing reviews.
• Develop and maintain individualised care plans, budgets and service agreements.
• Identify changes in clients’ needs, risks, goals and circumstances and coordinate an appropriate response.
• Monitor client budgets, expenditure and funding utilisation.
• Explain fees, budgets, service options and Support at Home arrangements clearly to clients and families.
• Coordinate personal care, domestic assistance, social support, respite and other in‑home services.
• Arrange access to nursing, allied health, assistive technology and home modifications when required.
• Source and coordinate suitable third‑party providers and contractors.
• Work closely with rostering and service‑delivery teams to address service gaps and maintain continuity of care.
• Maintain accurate, timely and compliant client records.
• Respond professionally to feedback, concerns and complaints.
• Contribute to quality improvement and compliance with aged care legislation, program requirements and the Aged Care Quality Standards.

Skills

Care Partner experience

Care Manager experience

Case Manager experience

Home Care Coordinator

Home Care Package experience

Support at Home understanding

Assessments and care plans

Budgeting and funding

Allied health coordination

Documentation and records

Client management systems

Microsoft Office

Education

Aged care qualification

Nursing qualification

Allied health qualification

Community services qualification

Job description

Care Partner - Aged Care (Support at Home)

Care Partner – Aged Care (Support at Home)

$85,000–$95,000 + superannuation + not-for-profit salary packaging

Full-time | Monday to Friday | Spring Hill, Brisbane

Are you an experienced aged-care professional who understands Home Care Packages and the Support at Home program?

Do you enjoy building relationships with older people, coordinating quality care and helping clients remain independent in their own homes?

All Aged Care is looking for an experienced Aged Care Care Partner to join our growing team.

This is an opportunity to take ownership of an established caseload of approximately 50–60 clients, working with older Australians and their families to coordinate personalised care and support.

We are particularly interested in professionals with hands‑on experience in Australian in‑home aged care, Home Care Packages or Support at Home.

This is an aged‑care care management position, not a frontline disability support or NDIS support worker role.

About All Aged Care

All Aged Care is a not‑for‑profit provider delivering personalised in‑home aged care services across Brisbane and South‑East Queensland.

We support older people to remain independent, safe and connected to their communities. Our services are practical, culturally responsive and built around each client’s individual needs, preferences and goals.

As our services continue to grow under Support at Home, we are seeking an experienced Care Partner who understands contemporary aged care and can confidently guide clients and families through the program.

About the role

As a Care Partner, you will be responsible for the ongoing care management and coordination of services for approximately 50-60 clients.

You will work closely with clients, families, representatives, care workers, allied health professionals, nurses and external providers to ensure each client receives appropriate and well‑coordinated support.

You will be supported by a dedicated rostering team while retaining responsibility for overseeing each client’s services, care plan, budget, changing needs and overall experience.

The position is based at our Spring Hill office, with regular travel to clients’ homes across our service area. Most clients are located throughout Brisbane and Moreton Bay regions.

Key responsibilities

In this role, you will:

• Manage an established caseload of Support at Home clients.

• Complete client intake, onboarding, assessments and ongoing reviews.

• Develop and maintain individualised care plans, budgets and service agreements.

• Identify changes in clients’ needs, risks, goals and circumstances and coordinate an appropriate response.

• Monitor client budgets, expenditure and funding utilisation.

• Explain fees, budgets, service options and Support at Home arrangements clearly to clients and families.

• Coordinate personal care, domestic assistance, social support, respite and other in‑home services.

• Arrange access to nursing, allied health, assistive technology and home modifications when required.

• Source and coordinate suitable third‑party providers and contractors.

• Work closely with rostering and service‑delivery teams to address service gaps and maintain continuity of care.

• Maintain accurate, timely and compliant client records.

• Respond professionally to feedback, concerns and complaints.

• Contribute to quality improvement and compliance with aged care legislation, program requirements and the Aged Care Quality Standards.

About you

You will be well suited to this position if you are an experienced aged care professional who can balance strong client relationships with accurate administration, financial oversight and regulatory requirements.

You will ideally have:

• Demonstrated experience as a Care Partner, Care Manager, Case Manager or Home Care Coordinator.

• Practical experience coordinating Home Care Package or Support at Home services.

• A sound understanding of the Support at Home program, including service categories, care management, funding and participant contributions.

• Experience completing assessments, care plans, reviews, budgets and service agreements.

• Confidence monitoring expenditure and helping clients make informed decisions within their available funding.

• Experience coordinating allied health, nursing, assistive technology, home modifications or third‑party services.

• Strong written communication, documentation and record‑keeping skills.

• The ability to manage competing priorities and follow matters through to completion.

• A calm, respectful and solutions‑focused approach when working with clients, families and service providers.

• Confidence using client management systems and Microsoft Office applications.

A qualification in aged care, community services, nursing, allied health or another relevant discipline will be highly regarded.

Essential requirements

The successful applicant must have:

• A current Australian driver’s licence.

• A current National Police Check, or willingness to obtain one.

• Full Australian working rights.

Why join All Aged Care?

We offer:

• A competitive salary of $85,000–$95,000 plus superannuation, depending on experience.

• Not‑for‑profit PBI salary packaging, which may increase your take‑home pay.

• Permanent Full‑time position

• Monday to Friday Only with no shift work or On-Call

• An office‑based team environment with dedicated rostering and administrative support.