Care Manager - Entry Level

Care Connect - Community Care Provider; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid flexibility

Salary packaging

5 weeks annual leave

Professional development

Employee Assistance Program

Wellbeing benefits

Job summary

Care Connect is seeking a Care Manager to join our Aged Care team on a 12-month maximum-term contract (full-time), supporting a caseload of clients across the Greater Sydney region. You will assess needs, develop person-centred care plans and connect clients with services to help them live independently at home.

You will build trusted relationships with clients and families, monitor progress and collaborate with Service Coordinators to ensure safe, responsive care.

Qualifications

• Diploma qualification in health, social or community services.
• Strong communication and relationship-building skills.
• Excellent planning, organisational and time management skills.
• Client-focused approach and genuine desire to support older Australians.
• Strong attention to detail and accurate record-keeping.
• Ability to manage competing priorities and work autonomously.
• Confidence using Microsoft Office and other business systems.

Responsibilities

• Complete client assessments and develop person-centred care plans.
• Support clients to access services that promote independence, choice and wellbeing.
• Monitor client needs and conduct ongoing care plan and budget reviews.
• Build strong relationships with clients, families, service providers and referral partners.
• Collaborate with Service Coordinators to ensure services are delivered safely and effectively.
• Maintain accurate client records and documentation.
• Provide advice and support that helps clients make informed decisions about their care.
• Identify opportunities to improve client outcomes and service delivery.

Skills

Client relationships

Communication

Planning & organizing

Time management

Autonomy

Attention to detail

Record-keeping

Microsoft Office

Education

Diploma in health, social or community services

Working towards a relevant qualification

Tools

Microsoft Office

Job description

At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since 1994, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.

We're seeking a Care Manager to join our Aged Care team on a 12-month maximum-term contract (full-time), supporting a caseload of clients across Greater Sydney region.

Whether you're an experienced Care Manager or a recent graduate looking to start your career in community and aged care, we'd love to hear from you.

About the role

Reporting to the Senior Care Manager, you will work closely with older Australians and their families to understand their goals, assess their needs, develop personalised care plans and connect them with the services and supports they need to live independently at home.

You will build trusted relationships with clients and stakeholders, provide ongoing advice and guidance, and ensure that services remain responsive to changing needs over time.

Key responsibilities

• Complete client assessments and develop person-centred care plans.
• Support clients to access services that promote independence, choice and wellbeing.
• Monitor client needs and conduct ongoing care plan and budget reviews.
• Build strong relationships with clients, families, service providers and referral partners.
• Collaborate with Service Coordinators to ensure services are delivered safely and effectively.
• Maintain accurate client records and documentation.
• Provide advice and support that helps clients make informed decisions about their care.
• Identify opportunities to improve client outcomes and service delivery.

Why join Care Connect?

Care Connect is one of Australia's leading not-for-profit home care specialists, supporting people to live happily at home for life. Since 1994, we've partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.

Our work is guided by our CARE values - Collaboration & Courage, Authenticity, Respect and Excellence - and a genuine commitment to putting clients first.

We offer:

• 12-month maximum-term contract with full-time hours.
• Hybrid flexibility
• A supportive and collaborative team environment.
• Competitive salary with NFP salary packaging benefits.
• 5 weeks’ annual leave & ADO option.
• Ongoing learning and professional development opportunities.
• Employee Assistance Program.
• Discounted health insurance and wellbeing benefits, including Fitness Passport.
• A rewarding role where you can make a genuine difference in the lives of older Australians.

About you

You’ll be passionate about helping people, building relationships and delivering excellent client outcomes.

To be successful, you will have:

• A minimum Diploma qualification in health, social or community services, or be working towards a relevant qualification.
• Strong communication and relationship‑building skills.
• Excellent planning, organisational and time management skills.
• A client‑focused approach and genuine desire to support older Australians.
• Strong attention to detail and accurate record‑keeping skills.
• The ability to manage competing priorities and work autonomously.
• Confidence using Microsoft Office and other business systems.

Highly regarded but not essential:

• Experience in aged care, community services, health, disability or human services.
• Knowledge of Home Care Packages and aged care programs.
• Experience in care management, case management or support coordination.

We encourage applications from recent graduates and entry‑level candidates who are passionate about building a career in aged care and community services.

Employment requirements

Successful candidates will be required to provide:

• Current Police Check (Care Connect will organise & fund this)
• Working with Children Check
• Current driver's licence
• Reliable vehicle and comprehensive car insurance
• Evidence of the right to work in Australia

We will not consider unsolicited resumes from recruitment agencies - thank you.

To request a position description or a confidential discussion, please contact Karen Hemsley - Talent Acquisition Lead at [e-mail].

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature‑aged workers and people living with disability.