Care Manager (Aged Care)

Hireup; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

12 weeks parental leave

7 additional leave days

Setup and professional development

Wellbeing programs & discounts

Job summary

Hireup is seeking a Care Manager (Aged Care) in Sydney to coordinate care services for elderly clients and liaise with families and providers. The role blends digital platform tools with active account management to grow service delivery and retention.

You will manage onboarding, provider relationships, and portfolio utilisation, ensuring high-quality service delivery and compliance with aged care standards.

Qualifications

• 2+ years experience in account management or customer success in aged care.
• Strong understanding of aged care funding frameworks and standards.
• Commercial acumen with the ability to identify growth opportunities and drive retention.
• Excellent interpersonal, negotiation and stakeholder engagement skills.

Responsibilities

• Onboard clients, approve bookings, post jobs, and roster support worker teams.
• Build relationships with Registered Aged Care Providers and external Coordinators.
• Monitor service delivery and platform activity to ensure client satisfaction and portfolio utilisation.
• Maintain documentation in line with aged care standards and Hireup policies.
• Use CRM and reporting tools to track engagement, retention and service quality.

Skills

2+ years experience in account mgmt

Customer success

Stakeholder engagement

Relationship building

Tools

Zendesk

HubSpot

Job description

We're Hireup, delivering disability and aged care support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be. We're Hireup and we've supported thousands of clients and support workers across Australia. Now, we're on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the 'power of yes' and push for the best (we might not always get it right!) but we'll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You'll Do - Care Manager (Aged Care)

Hybrid: Wynyard (Sydney CBD), 2 office days per week

As our Aged Care Account Manager within Hireup's Providers team, you will serve as the key liaison between elderly Australian clients, families and registered aged care providers to drive high-quality service delivery, client retention, and overall account growth.

Account Managers are accountable for ensuring clients and providers are able to take full advantage of Hireup's service opportunities, in particular, increasing retention and utilisation of Hireup throughout their caseload.

Leveraging a blend of digital platform tools and account management, you will oversee client support arrangements while nurturing provider relationships to increase service utilisation and long-term portfolio value.

• Client Onboarding: Manage client onboarding, approve bookings, post jobs, and build and roster support worker teams.
• Stakeholder Engagement: Build strong relationships with Registered Aged Care Providers and external Support Coordinators to drive business growth and platform engagement.
• Portfolio Management: Monitor service delivery and platform activity to ensure client satisfaction, proactively re-engaging inactive accounts and driving portfolio utilisation.
• Compliance & Quality: Maintain accurate documentation in line with aged care standards and Hireup policies while proactively identifying and managing risks or escalations.
• Performance Tracking: Utilise CRM and reporting tools (such as Zendesk and HubSpot) to track key performance metrics across engagement, retention, and service quality.

Your Background

• Relevant Experience: 2+ years of experience in account management, customer success or support coordination, within the aged care sector.
• Sector Knowledge: Strong understanding of aged care funding frameworks (such as Home Care Packages and Commonwealth Home Support Program), quality standards, and sector networks.
• Commercial Acumen: Proven commercial awareness with the ability to identify growth opportunities, manage account portfolios, and drive client retention.
• Relationship Building: Strong interpersonal, negotiation, and stakeholder engagement skills, with high emotional intelligence and sound judgment in complex situations.
• Execution & Time Management: Excellent time management and organisational skills, with a track record of handling competing priorities in a fast-paced environment.

Why Should You Join?

You'll have the opportunity to join our story and develop the next chapter of your own. You'll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

• Opportunities to develop - we are always learning!
• We're a hybrid organisation, working together in our offices 2 days a week including Thursdays
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your 'good life' and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.