Cards Growth & Partnerships Leader

Humm BNPL; Adelaide; On-site; AUD 210,000 - 320,000; Full time

Job summary

hummgroup seeks a Head of Cards & Partnerships to lead end‑to‑end performance, growth and regulatory integrity of the Cards business, including proprietary, white label and co‑branded programs, and strategic partnerships.

You will own the Cards P&L, set strategy, and drive remediation while partnering with cross‑functional teams to deliver compliant, scalable outcomes and strong customer value.

Qualifications

• Extensive senior leadership experience in cards, consumer finance or payments.
• Proven P&L ownership and commercial decision‑making capability.
• Demonstrated experience delivering white label, co‑branded or partnership‑led products.
• Strong understanding of regulatory, risk and compliance obligations in financial services.
• Experience leading or sponsoring customer remediation.
• Credit card scheme and processor experience.
• ASX‑listed or similarly governed organisation experience.
• Track record of scaling partnership‑led growth.

Responsibilities

• Own the Cards P&L, actively driving revenue, cost and risk levers to deliver profitable, sustainable growth.
• Define and execute the Cards strategy aligned to enterprise objectives, customer needs and regulatory expectations.
• Develop and maintain a customer‑led product roadmap, balancing growth, experience, risk and compliance.
• Oversee portfolio performance across acquisition, engagement, credit quality and lifecycle management.
• Lead the strategy, development and ongoing management of white label and co‑branded card programs.
• Identify, assess and execute strategic partnership opportunities that drive customer acquisition, engagement and distribution.
• Be the driving force behind partner onboarding and execution, across Product, Technology, Marketing, Risk, Legal and Operations.
• Build strong senior‑level relationships with partners to maximise mutual value and long‑term growth.
• Sponsor and lead the Cards Customer Remediation work, ensuring fair and timely outcomes for customers.
• Own remediation governance, escalation and decision‑making for the Cards portfolio.
• Partner with Risk, Compliance and Legal to ensure remediation meets regulatory and community expectations.
• Drive systemic fixes and control improvements arising from incidents and remediation activity.
• Embrace the complexity of a regulated environment and ensure the Cards business never compromises on compliance.
• Provide clear, timely reporting to executive leadership on performance, risk, incidents and remediation.
• Lead and develop a high‑performing Cards leadership and product team.
• Collaborate across cross‑functional squads and enterprise stakeholders to deliver outcomes at pace.
• Listen to customer feedback, address pain points and drive continuous improvement in customer experience.
• Model a hands‑on, accountable leadership style, willing to challenge the status quo and operate in a fast‑paced environment.

Skills

Senior leadership

P&L ownership

Partnerships & growth

Regulatory & compliance

Customer remediation

Credit card/payments knowledge

Stakeholder management

Education

Bachelor degree in Business/Finance/Commerce/Economics

Postgraduate or executive education desirable

Job description

hummgroup seeks a Head of Cards & Partnerships to lead end‑to‑end performance, growth and regulatory integrity of the Cards business, including proprietary, white label and co‑branded programs, and strategic partnerships.

You will own the Cards P&L, set strategy, and drive remediation while partnering with cross‑functional teams to deliver compliant, scalable outcomes and strong customer value.