Card Program Manager

Prezzee; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Prezzeeversary Leave

BirthYay Leave

Novated Car Leasing

ClassPass Membership

Office Allowance

Flexible Work Perks

Prezzee Staff Discounts

Wellbeing Support

Learning & Development

Employee Resource Groups

Parental Leave

Job summary

Prezzee is a global leader in digital gifting and payments, seeking a Card Program Manager to own the operational lifecycle of prepaid card programs across international networks. You will ensure day-to-day performance, onboarding, and successful launches of new partners.

You will collaborate with networks, merchants and internal teams to manage card operations, authorisations, settlements and program assets, while delivering documentation and BAU processes.

Qualifications

• 3-5+ years' experience in card operations, program management or a similar role within payments, fintech, prepaid or gift cards.
• Strong practical understanding of the payments ecosystem, including card issuing, acquiring and card networks.
• Experience working directly with major card networks is highly desirable.

Responsibilities

• Own the day-to-day operational performance and lifecycle of Open Loop, Category and Closed Loop card programs.
• Monitor card performance, authorisations and declines, proactively identifying and resolving issues.
• Act as the key operational contact for network partners, managing escalated disputes and settlement discrepancies.
• Lead the end-to-end onboarding and implementation of new Closed Loop partners from post-contract handover to launch.
• Coordinate merchant configuration, testing, stakeholder communication and delivery timelines.
• Ensure new card programs transition smoothly into business-as-usual operations with documented processes.

Skills

Card operations

Program management

Payments/fintech

Stakeholder management

Job description

Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving - leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter.

Prezzee is looking for a Card Program Manager who will own the operational lifecycle of Prezzee's prepaid card programs across international payment networks. You'll ensure the seamless day-to-day performance of our card portfolio, spanning Open Loop, Category and Closed Loop cards, as well as future card programs. You'll also play a key role in onboarding new Closed Loop partners, ensuring programs are launched smoothly and operate effectively from day one.

What are we looking for

• Own the day-to-day operational performance and lifecycle of our Open Loop, Category and Closed Loop card programs.
• Monitor card performance, authorisations and declines, proactively identifying and resolving issues, trends and configuration errors.
• Act as the key operational contact for network partners, managing escalated disputes, authorisation issues and settlement discrepancies.
• Lead the end-to-end onboarding and implementation of new Closed Loop partners, from post-contract handover through to launch.
• Manage multiple partner implementations simultaneously, coordinating merchant configuration, testing, stakeholder communication and delivery timelines.
• Ensure new card programs transition smoothly into business-as-usual operations, with clear processes and documentation in place.
• Own operational reporting requirements across network partners, digital wallet providers and relevant regulators.
• Manage network approvals for new digital card artwork and program assets, ensuring they meet required standards before launch.
• Provide subject matter expertise and operational support to Customer Service, Product, Technology and other internal teams.
• Participate in out-of-hours support as required to resolve urgent issues and ensure continuity of our global card operations.

What are we looking for

• 3-5+ years' experience in card operations, program management or a similar role within payments, fintech, prepaid or gift cards.
• Strong practical understanding of the payments ecosystem, including card issuing, acquiring and card networks.
• Experience working directly with major card networks is highly desirable.
• Solid understanding of payment authorisation, clearing and settlement processes.
• Knowledge of Merchant Category Codes (MCCs) and their application in card acceptance rules is highly desirable.

You'll play a key role in shaping the future of digital gifting at a global scale - working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact.

At Prezzee, Where We Don't Just Work - We Innovate, Collaborate, And Shape The Future Of Digital Giving. As Part Of Our Dynamic Team, You'll Contribute To a Global Company's Growth While Enjoying a Flexible, Supportive, And Inclusive Work Environment. We Offer

Prezzeeversary Leave - Extra day of annual leave for each year you're with us.

BirthYay Leave - Celebrate you with a paid day off during your birthday month.

Novated Car Leasing - A tax-smart way to bundle and pay for your car and running costs.

ClassPass Membership - Fully covered monthly credits for fitness, wellness, and beauty.

Office Allowance - One-time payment to upgrade your office setup.

Flexible Work Perks - Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year.

Prezzee Staff Discounts - Exclusive deals on Prezzee gift cards - just for being part of the team.

Wellbeing Support - Access to mental, social, financial, and physical wellbeing support via Telus.

Learning & Development - Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions.

Employee Resource Groups - Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.

Parental Leave - 12 weeks for primary carers and 4 weeks for secondary carers.

Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT, and as a Great Place to Work 2026 across all three of our three regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by the core values: Give openness, Give greatness, Give magic, Give ingenuity, Give damn.

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, we also encourage you to let us know of your pronouns at any point of the process.