Car Return Agent

CLA Trading Pty Limited; Shire Of Broome; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Casual loading

Incentive program

Same-day pay

Employee referral program

Uniform provided

Staff discounts (car rental)

Job summary

Europcar Mobility Group is seeking a dedicated casual team member for our Broome Airport location. You will greet customers, resolve issues, and ensure a positive journey experience with a WOW service level.

Reporting to the Station Manager, you’ll conduct vehicle inspections, ensure roadworthiness, and maintain high standards for a seamless customer experience. Apply now to join a dynamic, globally recognised mobility brand.

Qualifications

• Previous experience in customer service, retail or sales.
• Strong communication skills and ability to interact with customers.
• Computer literacy skills required.
• The ability to work alone and as part of a team.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Current and ongoing Australian work rights.
• A positive can do attitude!

Responsibilities

• Greet each customer in a friendly and professional manner in the final stage of their journey.
• Ensure that the customers experience has been positive and provide a solution for any issues that have occurred.
• Go the extra mile to ensure high quality service and provide a WOW experience for the customer.
• Assist customers who are commencing their journey.
• Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction.
• Check vehicles for roadworthiness, oil levels and tyre pressure.
• Check for chips on windscreens and any panel damage or wear and tear on the vehicle.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Australian driver's license

Tools

Computer literacy

Job description

Job Description We are currently seeking a dedicated and proactive casual team member for our Broome Airport location. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.

Why join Europcar?

• A competitive hourly rate + casual loading + generous, uncapped incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development
• Access to same-day pay via our financial wellbeing provider
• Employee Referral Program - earn $$ when you successfully refer a candidate
• Company uniform provided
• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
• Access to an international brand with opportunities to work nationally and globally
• Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
• Great culture, working with an energetic, supportive and high performing team

Responsibilities

• To greet each customer in a friendly and professional manner in the final stage of their journey
• Ensure that the customers experience has been positive and provide a solution for any issues that have occurred
• Go the extra mile to ensure high quality service and provide a WOW experience for the customer
• Also be of assistance to any customers who are commencing their journey
• Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction
• Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle

Requirements

• Previous experience in customer service, retail or sales
• Strong communication skills and ability to interact with customers
• Computer literacy skills required
• The ability to work alone and as part of a team
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Current and ongoing Australian work rights
• A positive can do attitude!

About Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries.