Candidate Experience Consultant

The Adecco Group; Australia; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Gym membership support

Retail discounts

Birthday leave

Job summary

The Adecco Group partners with ADF Careers to hire a Candidate Experience Consultant in Australia. You will support prospective ADF members with confidence, care and clarity as they begin their application journey.

This role offers hybrid working arrangements, including Saturdays work from home, and a focus on delivering an exceptional end-to-end candidate experience across phone and multi-channel communications.

Qualifications

• Excellent communication and customer-service orientation.
• Ability to work across multiple channels with clarity and care.
• Attention to detail and accurate record-keeping.

Responsibilities

• Deliver an exceptional end-to-end candidate experience throughout the application process.
• Guide candidates through the application process and respond to questions promptly.
• Maintain detailed, compliant records across multiple systems.
• Collaborate with internal/external stakeholders to achieve KPIs and positive outcomes.
• Support and engage with all prospects and candidates to build trust and momentum.

Skills

Communication

Customer service

Phone support

CRM systems

Tools

CRM systems

Job description

• Make a meaningful impact as the first connection for future ADF members
• Enjoy flexibility that works for you – hybrid working arrangements and Saturdays work from home
• Make a genuine impact by helping shape the future of Australia’s defence capability.

This role is ideal for someone who thrives on helping others and creating positive first impressions. As a Candidate Experience Consultant, you’ll support prospective ADF members with confidence, care and clarity, playing a vital part in building trust, engagement and momentum throughout their recruitment journey.

Details about the Client

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work. Be you, and we’ll be better together. To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Job Description

Reporting to the Candidate Experience Team Leader, this role offers the opportunity to support and engage with all prospects and candidates throughout their journey to join the Australian Defence Force.

As a candidate experience consultant, you will be responsible for delivering an outstanding experience for prospects and candidates calling our main ADF Careers phone number.

Acting as a key point of contact, you will communicate with prospects and candidates either beginning their application process or the very early stages of their application journey with ADF Careers.

You will guide candidates through their application, assist with completion, and respond to questions in a timely and professional manner. A strong attention to detail is essential, ensuring all information provided is correct and consistent with policy and process. Above all, you will maintain an excellent standard of service, ensuring each candidate feels informed, supported and valued throughout their journey.

Key Responsibilities

• Deliver an exceptional end-to-end experience, ensuring candidates feel supported throughout the application process
• Contribute to a candidate-first, high-performance culture
• Communicate clearly and professionally across multiple communication channels, with primary method being phone based communication
• Provide accurate advice and guidance on application requirements and next steps
• Navigate multiple systems while actively listening and maintaining thorough, accurate records
• Maintain detailed and compliant records of candidate interactions and outcomes
• Participate in team meetings and collaborate with colleagues
• Achieve established KPIs while maintaining high quality standards
• Work closely with internal and external stakeholders to deliver positive outcomes
• Promote a culture of honesty, openness and collaboration
• Build and maintain strong service relationships that meet or exceed the expectations of Defence and the DFR Adecco contract

What’s in It for You

You’ll join a team that is passionate and supportive working in a flexible and inclusive environment designed to help you succeed.

You can expect:

• A knowledgeable, high-performing and engaging team culture
• The opportunity to be part of a growing team with strong momentum
• A competitive salary package
• Clear and abundant career progression opportunities
• A comprehensive benefits package, including gym membership support, retail discounts and birthday leave
• A flexible approach to work
• A people-first culture with a strong focus on wellbeing

Eligibility Requirements

To be eligible for this role, you must:

• Be an Australian citizen
• Be able to obtain and maintain an Australian AGSVA security clearance

The deadline for applications is 11:30 PM (AEST) on Thursday 3rd September.