Campus Manager - Parramatta/Epping/Hurstville

Contour Education; Sydney; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Extra leave

EAP access

Lifestyle perks

Job summary

Contour Education in Sydney is seeking a Campus Leader to own day-to-day operations, ensure safety, and deliver an elite student experience on site.

You will coach the Service Team, manage walk-ins, trials, and assessments, and collaborate with senior leaders to uphold Contour standards. This on-site role requires weekday and weekend presence when classes run, with a strong focus on student and parent satisfaction.

Qualifications

• Prior customer service leadership experience (education, operations, retail, hospitality, etc.)
• Ability to lead and develop a service team on campus
• Willingness to be on-site full-time and presence across weeknights/weekends when classes run
• Clear, empathetic, professional communication with students, families, and staff
• Strong operational discipline to keep systems and standards on track
• Calm, decisive problem-solving under pressure
• Continuous improvement mindset to enhance campus experiences
• Positive energy and strong campus presence
• Accountability for outcomes and campus excellence
• Long-term commitment to grow with the team and brand
• Genuine focus on student and customer experience

Responsibilities

• Campus Ownership: ensure safety, organisation, and elite-experience readiness every day
• Team Leadership & Development: coach and develop the Service Team into high-performing operators
• Campus Representation: uphold brand standards and escalate issues
• Crisis & Issue Management: respond quickly to disruptions, protect student experience
• Operational Excellence: manage opening/closing, class readiness, reschedules, attendance, inventory, and service channels
• Tutor Enablement: maintain classrooms, resources, and tech readiness
• Experience Stewardship: safeguard the student/parent journey from trial to ongoing classes
• Walk-In & Student Support Oversight: provide empathetic, accurate support to students/parents
• Trial Experience & Conversion: own the trial experience end-to-end
• Workflow & Process Improvement: identify gaps and implement solutions
• Standards & Quality Assurance: audit operations and touchpoints against Contour standards

Skills

Customer service leadership

Team leadership

On-campus presence

Communication

Operational discipline

Problem solving

Continuous improvement

Energy & presence

Accountability

Long-term mindset

Student & customer focus

Job description

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Leadership

• Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.

Operations

• Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

Experience

• Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• Trial Experience & Conversion - Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.

Improvement

• Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
• Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.

What You Will Bring

• Relevant Experience - Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• Team Leadership - Guides, supports, and develops service team.
• On-Campus Commitment - Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
• Communication - Clear, empathetic, and professional with students, families & team members.
• Operational Discipline - Keeps systems, processes, and standards on track.
• Problem Solving - Handles issues calmly and decisively.
• Continuous Improvement - Always finding ways to work smarter and deliver better.
• Energy & Presence - Brings positivity and sets the tone on campus.
• Accountability - Owns outcomes and drives campus excellence.
• Long-Term Mindset - Willing to grow with the team and brand.
• Student & Customer Focus - Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

• The opportunity to own your campus and deliver the Contour standards of excellence.
• Autonomy and trust, your ideas and improvements will be heard and implemented.
• Close collaboration with senior leaders in a non-corporate, high-impact environment.
• Deeply meaningful work, supporting students and families through important moments.
• Opportunity for career development to progress as the organisation grows.
• Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks.