Campus Care Triage Advisor

The University of Newcastle; Newcastle; On-site; AUD 107,000 - 121,000; Full time

Benefits offered by this job

35 hour week

17% super and salary packaging

Flexible working arrangements

Additional paid leave options

Job summary

The University of Newcastle in Newcastle, NSW is seeking a compassionate Campus Care Triage Advisor to be the first point of contact for concerns affecting student wellbeing and safety. This full-time role supports timely, person-centred responses and connects students with University and external services.

Working within Campus Care, you will assess risk, coordinate initial responses, and collaborate with multiple services to prevent escalation while maintaining confidential records and

Qualifications

• Experience in assessment, triage, case management or client support within health, mental health, community services or tertiary education.
• Ability to assess risk, identify individual support needs and make appropriate referrals.
• Commitment to trauma-informed, culturally responsive and person-centred practice.
• Strong communication and relationship-building skills across diverse stakeholders.

Responsibilities

• Undertake initial triage and risk assessments of Campus Care reports, considering individual circumstances and accessibility needs.
• Provide early intervention and short-term case management connecting students with services.
• Identify and respond to urgent or crisis situations with established protocols.
• Build relationships with Student Wellbeing, Counselling Services, Staff Wellbeing and other stakeholders to strengthen referrals.
• Provide guidance and support applying trauma-informed, person-centred approaches.
• Maintain accurate case records and support reporting and continuous improvement.

Skills

Triage

Risk assessment

Case management

Interpersonal communication

Trauma-informed practice

Collaboration

Job description

The University of Newcastle – Newcastle NSW

• Be responsible for triaging incoming concerns and managing initial and responses, information coordination and support


• Play a critical role in identifying concerns and connecting students with the right support at the right time.


• Build collaborative partnerships to strengthen student wellbeing and safety across the University.


• Full-time contingent role based on funding

Be Challenged and Imagine with us

The University of Newcastle is committed to creating a safe, supportive and inclusive environment where every student can thrive. As part of our Campus Care team, you will play an important role in supporting this commitment by helping identify, assess and respond to concerns affecting the wellbeing and safety of our University community.

We are seeking a compassionate and skilled Campus Care Triage Advisor to be the first point of contact for individuals raising concerns about inappropriate, concerning or threatening behaviour, including reports of sexual assault and harassment. This is an opportunity to apply your professional judgement, interpersonal skills and understanding of complex student needs to facilitate timely, appropriate and person-centred responses.

Working at the intersection of student wellbeing, risk assessment and early intervention, you will review and assess information from multiple sources, identify potential risks and determine appropriate pathways for support and intervention. You will work closely with students, University staff and external service providers, ensuring individuals are connected with the right support while helping prevent concerns from escalating.

In this role you will:

• Undertake initial triage and risk assessments of Campus Care reports, considering individual circumstances, psychosocial factors, cultural considerations and accessibility needs to determine appropriate responses.


• Provide early intervention, short-term case management, advice and support, connecting students with relevant University and external services to address their academic, wellbeing and safety needs.


• Identify and respond to situations requiring urgent or crisis intervention, coordinating appropriate responses in line with individual needs and established protocols.


• Build strong working relationships across Student Wellbeing, AccessAbility, Counselling and Psychology Services, Staff Wellbeing, Student Conduct and other key stakeholders to strengthen referral pathways and coordinated support.


• Provide guidance and support to students, staff and relevant stakeholders, applying trauma-informed, person-centred and evidence-based approaches.


• Maintain accurate case records and contribute to reporting, data analysis and continuous improvement of triage processes and service delivery.

About you

You will be a confident and empathetic professional who can navigate sensitive and complex situations with sound judgement, discretion and professionalism. You will bring experience in assessment, triage, case management or client support, ideally within a mental health, health, community services or tertiary education environment.

Your ability to assess risk, identify individual support needs and make appropriate referrals will be complemented by strong communication and relationship-building skills. You will be comfortable working collaboratively with a diverse range of stakeholders, managing competing priorities and responding effectively to situations requiring sensitivity and care.

Importantly, you will bring a commitment to trauma-informed, culturally responsive and person-centred practice, with a genuine passion for improving student wellbeing and creating a safe and supportive university environment.

This full-time continuing role is contingent based on funding at a HEW 7 Higher Education Worker Level and is located at Callaghan Campus

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our University.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• A remuneration of $107268 - $120677 p.a. superannuation commensurate with skills and experience


• Excellent employment conditions in line with University of Newcastle professional staff conditions.


• Flexible working arrangements (in line with the University’s Flexible Work Policy


• 35 hour week


• 17% super and salary packaging


• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme


• Discounts in private health insurance, gym memberships, software, travel and more

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.

For specific position enquiries, please contact Scott Laing, Associate Director (02) 40550***or email ***********@newcastle.edu.au

Having Difficulties? Please reach out to us: **********@newcastle.edu.au

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)


• Referee checks


• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

We are committed to a fair, inclusive, and barrier-free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact **********@newcastle.edu.au.

Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.

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