Campus Care Coordinator

The University of Newcastle; Newcastle City Council; Sur place; AUD 121 000 - 141 000; Plein temps

Avantages offerts par ce poste

35 hour week

17% superannuation

Salary packaging

Flexible working arrangements

Annual leave/loadings

Résumé du poste

The University of Newcastle is seeking a Campus Care Coordinator to join the Campus Care team, focusing on behavioural threat and risk management to create a safe and supportive university environment. You will work across risk assessment, case management and stakeholder engagement to minimize harm.

You will respond to reports of concerning behaviour, develop tailored risk management plans and coordinate responses with internal and external partners.

Qualifications

• Tertiary qualification in a relevant discipline with registration by a national board (e.g. AHPRA, AASW).
• Experience assessing and managing complex wellbeing, mental health, and safety concerns in health, community services, higher education or related settings.

Responsabilités

• Receive, assess and respond to reports of concerning, inappropriate, or threatening behaviour.
• Conduct behavioural threat and risk assessments using evidence-based tools.
• Develop risk management, safety and referral plans to support individuals and manage potential harm.
• Coordinate responses to high-risk incidents with internal services and external agencies.
• Provide staff and student guidance while maintaining privacy and confidentiality.

Connaissances

Behavioural risk assessment

Trauma-informed practice

Interpersonal skills

Stakeholder engagement

Decision making under pressure

Formation

Tertiary qualification in Social Work / Psychology / Counselling / Occupational Therapy or equivalent

Outils

Risk assessment tools

Description du poste

The University of Newcastle – Newcastle NSW

Do you have experience assessing and managing high-risk or complex behavioural situations? Are you calm under pressure, highly empathetic, and skilled at balancing risk with compassionate support?

The University of Newcastle is seeking a Campus Care Coordinator to join our behavioural threat and risk management team (Campus Care), where you'll play a critical role in helping create a safe, respectful and supportive environment for the University Community.

Working at the intersection of risk management, wellbeing and case coordination, you'll respond to reports of inappropriate, concerning or threatening behaviour, including sexual assault and sexual harassment. Through evidence-based behavioural risk assessment, collaborative case management and strong stakeholder relationships, you'll help identify concerns early, coordinate appropriate responses, and minimise harm.

No two days are the same. This is a varied and rewarding role where you'll work closely with internal and external stakeholders, providing expert advice and coordinating responses to complex situations that require sound judgement, discretion and professionalism.

The Role

In this role you will:

• Receive, assess and respond to reports of concerning, inappropriate or threatening behaviour through the University's Campus Care framework.
• Conduct behavioural threat and risk assessments using evidence-based tools.
• Develop tailored risk management, safety and referral plans to support individuals and manage potential harm.
• Coordinate responses to high-risk incidents, ensuring timely and appropriate action is taken.
• Work collaboratively with internal services, external agencies to support effective case management.
• Provide advice and guidance to staff and students while maintaining privacy, confidentiality and procedural fairness.
• Contribute to the ongoing promotion of Campus Care and initiatives that strengthen a safe and respectful University community.
• Drive continuous improvement in service delivery and behavioural risk management practices.
• Will exercise highly developed written communication skills, including experience preparing professional reports, case notes, correspondence, briefings and recommendations.
• A tertiary qualification in Social Work, Psychology, Counselling, Occupational Therapy, Nursing, or another relevant discipline, with subsequent relevant experience; and registration with nationally recognised professional board or bodies (e.g. AHPRA, AASW).
• Demonstrated experience working with individuals experiencing complex wellbeing, mental health, behavioural or safety concerns within a health, community services, higher education, justice or similar setting.
• Experience applying professional judgement and evidenced based tools to assess and manage behavioural threat and risk, develop risk management strategies, and support decision-making in complex or sensitive situations.
• Outstanding interpersonal, communication and relationship-building skills, with the ability to engage confidently with a broad range of stakeholders, and communicate effectively with individuals experiencing distress, conflict or crisis.
• Demonstrated experience responding to individuals impacted by trauma, including the ability to apply trauma-informed, person-centred and culturally safe approaches.
• Knowledge of current practice in responding to gender-based violence, family and domestic violence, sexual harm and other forms of interpersonal violence, including victim-survivor centred approaches.

This fixed term role is full time at a HEW 8 Higher Education Worker Level until August 2027 and is located at Callaghan Campus.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• A remuneration of $120677 - $140791p.a + superannuation commensurate with skills and experience
• Excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 35 hour week
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.

For specific position enquiries, please contact Scott Laing, Associate Director, Student Wellbeing (02) 4055 0*** or via email ***********@newcastle.edu.au

Having Difficulties? Please reach out to us: **********@newcastle.edu.au

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• National Police and Working With Children checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

We are committed to a fair, inclusive, and barrier-free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact **********@newcastle.edu.au.

Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.