Call Centre Representative - Rebel Sports, MacPac, Super Cheap Auto, BCF

Weploy; Bracken Ridge; On-site; AUD 63,000; Full time

Job summary

A reputable employment agency is seeking a Call Centre Representative to handle customer inquiries for a vibrant contact center. The role includes delivering exceptional service through phone, email, and webchats. Candidates should have strong communication skills, customer service experience, and availability over the Christmas period. This full-time position offers a competitive hourly package and excellent staff discounts.

Benefits

Incredible weekend penalty rates

Huge staff discounts

Free onsite parking

Qualifications

• Strong verbal, listening, and written communication skills are a must.
• Experience in customer service is a big plus.
• Availability over the Christmas period is required.

Responsibilities

• Handle high volumes of inbound calls, emails, and web chat inquiries.
• Deliver exceptional customer service across all channels.
• Manage service-related inquiries including orders, refunds, and feedback.

Skills

Communication skills

Customer service

Listener

Job description

Call Centre Representative - Rebel Sports, MacPac, Super Cheap Auto, BCF

Full-time contract role until end of Jan to support sale periods (likelihood of extension or permanency thereafter). 63k package paid hourly. Incredible weekend penalty rates ranging from $40-50 per hour. Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF). Free onsite parking - Brendale office.

Super Retail Group: Where Passion Meets Purpose

We've partnered with Super Retail Group (SRG) over the last 4 years, providing quality Customer Care Consultants, that are dedicated in going the extra mile for customers.

SRG is one of Australia and New Zealand’s largest retailers & proud owners of four iconic brands: Supercheap Auto, Rebel Sports, BCF, and Macpac.

Are you ready to be part of a company that inspires millions to live their passion? Then Super Retail Group is the place for you!

Role Overview:

Engage with customers in a vibrant contact centre, handling high volumes of inbound calls, emails and web chat inquiries. Whether it's helping someone find the perfect gear or assisting with their latest order, you’ll be the hero they need.

You'll work alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers.

• Located fully onsite in their Brendale Contact Centre
• Delivering exceptional customer service across all channels: phone, email, and webchats
• Managing high volume service related inquiries: orders, refunds, account and general inquiries and feedback within SRG's vibrant contact centre
• Rotating Roster across Monday to Sunday, 7 am to 6 pm (provided in advance so you can balance work with everything else you love doing!)

What We're Looking For:

We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group!

• Passionate go-getters: Are you driven by a passion to connect with customers and make a real difference? We want you on our team!
• Communication superstars: You’ve got the gift of gab, but you’re also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must.
• Customer service champs: Whether you’ve been serving customers in a call centre, restaurant, or any other industry, you know how to deliver exceptional customer service. Your experience will be a big plus!
• Retail experience? No problem! Not coming from a retail background? Don’t worry! If you’ve got the right attitude and love working with people, we’d love to hear from you. It’s your personality and drive that counts!
• Availability over the Christmas period - this role will support the busy sale periods so to be eligible we will need full availability over the Christmas holidays and New Year period.