Call Centre Representative

ROBERT WALTERS AUSTRALIA; City of Brisbane; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

A leading company in the Call Centre and Customer Service industry in Brisbane is seeking a motivated customer service representative to join their team. The role involves being the first point of contact for customers, handling inbound queries, and delivering exceptional support in a hybrid work environment. Ideal candidates will have strong communication skills and a customer-first mindset, with previous experience in a call centre being an advantage.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle high call volumes.
• Basic computer and data entry skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Resolve customer complaints and concerns.
• Maintain detailed records of customer interactions.

Skills

Communication

Interpersonal Skills

Problem-solving

Data Entry

Job description

We are seeking a motivated and customer-focused individual to join our call centre team. In this role, you will be the first point of contact for customers, handling inbound calls to provide support, resolve issues, and deliver a high-quality customer experience.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries promptly and professionally

Resolve customer complaints, issues, or concerns with patience and efficiency

Provide accurate information about products, services, or accounts

Maintain detailed and accurate records of customer interactions in the system

Meet or exceed daily, weekly, and monthly performance targets

Follow company scripts, policies, and procedures to ensure quality and compliance

Skills and Qualifications:

Strong communication and interpersonal skills

Ability to handle high call volumes in a fast-paced environment

Problem-solving mindset with a customer-first approach

Basic computer and data entry skills

Previous call centre or customer service experience is an advantage but not required

If you know someone who may be interested as well, please let them know to apply and I will be in contact with them shortly.

About the job

Contract Type: Perm

Focus: Call Centre

Industry: Call Centre and Customer Service

Workplace Type: Hybrid

Experience Level: Entry Level

Contract Type: Perm

Specialism: Call Centre & Customer Service

Focus: Call Centre

Industry: Call Centre and Customer Service

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Brisbane CBD

FULL_TIME

Job Reference: FNTOSL-50530A4B

Date posted: 30 June 2025

Consultant: Matt Heath

brisbane call-centre-and-customer-service/call-centre 2025-06-30 2025-07-30 call-centre-and-customer-service Brisbane CBD Queensland AU Robert Walters https://www.robertwalters.com.au https://www.robertwalters.com.au/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true