CALD Care Navigator

Odyssey House NSW; Gosford; In loco; AUD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Odyssey House NSW invites applications for a CALD Care Navigator at Medicare Mental Health Centre in Tuggerah & Gosford. The role works with culturally diverse clients to improve access to mental health, alcohol and other drug services and community supports.

You will facilitate culturally safe, person-centred care, strengthening pathways between the centre and external providers. Applicants should demonstrate CALD experience, service navigation skills and the ability to build rapport while

Competenze

• Experience working with CALD communities, addressing access barriers to mental health and AOD services.
• Experience in service navigation, case coordination, or community support in MH/AOD.
• Strong verbal and written communication; ability to work with interpreters and explain complex information clearly.

Mansioni

• Facilitate access to MH, AOD and community supports for CALD consumers.
• Provide person-centred, culturally safe and integrated care; connect consumers to the right service at the right time.

Conoscenze

CALD experience

Case navigation

Communication skills

Cultural safety

Trauma-informed

MH/AOD knowledge

Interpreters

Rapport building

Accurate documentation

Clearances

Driver's license

Right to work

Descrizione del lavoro

Bring your skills, compassion and care to support people affected by alcohol and other drugs. Join our team at Odyssey House NSW and help us reconnect lives, families and communities.

Be part of the diverse and inclusive culture we’re building in which our clients, staff and broader community feel safe, respected and valued.

Take your opportunity to thrive at a leading not-for-profit where we trust in your limitless potential.

Odyssey House NSW’s trauma-informed services set us apart as a leader in the support service space for alcohol and other drugs dependency. Our teams help clients to meet their goals and address underlying trauma and mental health issues, while also developing new skills to improve all aspects of their lives.

We provide a diverse range of services to individuals, families and community education. Our services include withdrawal services; one‑on‑one assessment and treatment by psychologists and counsellors; group therapy; residential rehabilitation; and free education at Odyssey College.

Our organisation takes safeguarding children and young people seriously, and as an employee of Odyssey House NSW, you are required to meet the behaviour standards outlined in our Code of Conduct.

Find us at our head office in Redfern and at our network of residential rehabilitation and community sites which span across Greater Sydney, the Southern Highlands and Blue Mountains.

Full-time role, ongoing in line with contract

Join Odyssey NSW as a CALD Care Navigator at Medicare Mental Health Centre in Tuggerah & Gosford. The CALD Care Navigator works collaboratively with consumers from culturally and linguistically diverse (CALD) backgrounds to improve access to mental health (MH), alcohol and other drug (AOD), and community supports. The role facilitates person‑centred, culturally safe, and integrated care, ensuring consumers are connected to the right service at the right time. The Care Navigator reduces barriers to access, provides practical support, and strengthens pathways between the Centre and external service providers.

• Demonstrated experience working with CALD communities, including understanding of cultural beliefs, migration experiences, stigma, and barriers to accessing mental health and AOD services.
• Experience in service navigation, case coordination, or community support, ideally within mental health, AOD, or community services.
• Highly developed communication skills, including the ability to adapt communication styles, work effectively with interpreters, and explain complex information in accessible ways.
• Demonstrated ability to build rapport and trust with individuals who may be experiencing distress, trauma, or uncertainty about engaging with services.
• Knowledge of local mental health, AOD, and community service systems, including referral pathways and eligibility requirements.
• Ability to undertake culturally responsive needs assessments, identify barriers, and co‑design goals with consumers.
• Strong organisational and time‑management skills, with the ability to manage competing priorities and maintain accurate documentation.
• The ability to regulate emotions, remain calm and be emotionally resilient while interacting and supporting clients with high levels of emotion and at time emotionally disturbing conversations.
• Hold or have the ability to obtain a Criminal History Check and Working With Children clearance for paid employment.
• Current NSW Driver's License.
• Unlimited right to live and work in Australia.