Cafe & Retail Customer Experience Specialist

Apco Service Stations; Victoria; On-site; AUD 34,000 - 41,000; Full time

Job summary

APCO Service Stations in Victoria is seeking Customer Service Team Members to deliver friendly, efficient service at our busy sites. You will engage with customers, handle inquiries, and contribute to a welcoming store environment.

We value clear communication, a positive attitude, and a passion for helping others in a fast-paced retail setting. You will be expected to learn products, maintain store standards, and collaborate with team members.

Qualifications

• You must have exceptional problem solving skills in a fast-paced retail environment.
• Clear communication with customers and colleagues is essential.
• Maintain a positive, friendly attitude at all times.
• Demonstrate emotional intelligence and empathy when assisting customers.
• Knowledge of APCO products and the convenience store industry is preferred.
• Strong time management to multi-task across duties.
• Be adaptable and flexible, able to take on new tasks.
• Willingness to learn new processes and systems.
• A passion for helping others and delivering great customer experiences.

Skills

Problem solving

Clear communication

Positive attitude

Emotional intelligence

Product knowledge

Time management

Adaptable

Willing to learn

Customer-focused

Job description

APCO Service Stations in Victoria is seeking Customer Service Team Members to deliver friendly, efficient service at our busy sites. You will engage with customers, handle inquiries, and contribute to a welcoming store environment.

We value clear communication, a positive attitude, and a passion for helping others in a fast-paced retail setting. You will be expected to learn products, maintain store standards, and collaborate with team members.