Customer Service Team Member - Night Shift

Apco Service Stations; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

APCO Service Stations in Victoria, Australia, invites applications for a Console Operator on the Night Shift. You will join our fast-paced sites, perform console service, coffee making, and light cafe cooking while delivering friendly, efficient customer service.

You should be capable of working unsupervised, multitasking, and adapting to new processes in a busy convenience environment. The role suits motivated individuals with a passion for helping customers and maintaining high service

Qualifications

• Experience in cafe/barista skills is valuable.
• Ability to work unsupervised in a fast-paced environment.
• Strong communication with customers and team.

Responsibilities

• Operate the cafe and service console at night.
• Make coffee and assist in cafe cooking as needed.
• Provide friendly, efficient customer service at all times.

Skills

Multitasking

Problem solving

Clear communication

Positive attitude

Emotional intelligence

Time management

Adaptability

Helping others

Job description

Everyone loves to support a local business and APCO is exactly that. Established in the late 1970's in Victoria, APCO is an Australian owned, independent petrol and convenience retailer with strong core family values and exceptional customer service at the heart of what we do. with 25 sites across Victoria and NSW, APCO is leading the way in convenience food.

Our Cafe 24-7 brand sprouts ambience and innovation with our in-store cafes offering quality barista made coffee and fresh food all day and all night.

In 5 of our sites APCO has teamed up with the trusted IGA X-press brand to deliver the ultimate convenience, top up experience for our customers.

Console Operator - Night Shift Position

About the Role

Our customers are our number one priority in our business, we are looking for people who are passionate about our business and our customers.Our sites offer a fast paced work environment and our overnight shifts do not differ from this. You will be an all rounder from serving on the console, making coffee and cooking in the Cafe.

About YOU!

• You are able to work unsupervised and are an exceptional multi tasker
• You have great problem solving skills , our business is a fast paced work environment and will require you at times to make fast decisions and think outside the box.
• You have clear communication skills and the ability to talk with customers
• You have a positive friendly attitude
• You have high emotional intelligence, you are self aware, have internal motivation, are empathetic and have strong social skills
• You have strong time management skills
• You are adaptable and flexible, willing to take on new tasks and adapt to new processes
• You have a passion for helping others