Business Systems Officer

Kalwun Development Corporation Ltd; Gold Coast City; Hybrid; AUD 83,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Salary sacrifice option

Meal and entertainment expenses

5 weeks annual leave + personal leave

Paid parental leave

Inclusive workplace culture

Job summary

Kalwun Development Corporation Ltd. in Varsity Lakes, Queensland, is seeking a Business Systems Officer to administer, support and improve Kalwun's business systems and software.

The role covers operational, financial, reporting and workflow platforms, with responsibility for access rights, troubleshooting and staff training. The role is a full-time fixed-term position for approximately 18 months, based in Varsity Lakes with partial work-from-home options.

Qualifications

• Experience in business systems administration or a similar role.
• Ability to configure, maintain and support business systems and applications.
• Experience with data accuracy, access management and reporting.

Responsibilities

• Configure, maintain and support organisational business systems, including user access, permissions, security settings and system performance.
• Provide staff with technical support, troubleshooting, guidance and training on business applications.
• Assist with system implementations, upgrades, testing, integrations and process improvements.
• Maintain data accuracy and integrity, investigate discrepancies and support reports and dashboards.
• Maintain system controls, access permissions and documentation in line with policies and data security.
• Provide administration and support for key financial and operational platforms, including Sage Intacct and Sandwai.

Skills

Business systems administration

System troubleshooting

Data analysis

Attention to detail

Excel

Problem solving

Tools

Sage Intacct

Sandwai

ERP systems

CRM

Job description

Join the Kalwun Team - Make a Real Impact in Community!

Kalwun Development Corporation Ltd, a proud Aboriginal and Torres Strait Islander community-controlled organisation, is calling on passionate changemakers to join our Business Systems & Enablement team.

Whether you're delivering frontline services, supporting our community behind the scenes, or helping to strengthen cultural connections, your work will make a real difference in the lives of Aboriginal and Torres Strait Islander people across South East Queensland. Kalwun offers a wide range of programs across health, community, and family services, all grounded in culture, care, and connection.

About the role
The Business Systems Officer supports the administration, maintenance and continuous improvement of Kalwun's business systems and software, including operational, financial, reporting and workflow platforms. The role supports day-to-day system administration, maintains data integrity, manages user access and permissions, assists with system troubleshooting, and supports staff in the effective use of business applications.

Working collaboratively with internal teams and external software providers, the Business Systems Officer contributes to system implementations, upgrades, testing, documentation and process improvements to ensure Kalwun's systems remain efficient, reliable and aligned with organisational requirements.

This is a full-time fixed term role for approximately 18 months, covering parental leave. The role is based in Varsity Lakes, however partial work from home is available.

What you'll be doing

• Business Systems Administration: Configure, maintain and support organisational business systems, including user access, permissions, security settings and system performance.
• Systems Support & Training: Provide staff with technical support, troubleshooting, guidance and training to ensure effective use of business applications.
• Systems Improvement & Projects: Assist with system implementations, upgrades, testing, integrations and process improvements to enhance operational efficiency.
• Data Management & Reporting: Maintain data accuracy and integrity, investigate discrepancies and support the development of reports and dashboards.
• Systems Governance & Compliance: Maintain system controls, access permissions, documentation and compliance with organisational policies and data security requirements.
• Finance & Operational Systems: Provide administration and support for key financial and operational platforms, including Sage Intacct and Sandwai, working closely with Finance and operational teams to improve system functionality and processes.

About You

You're someone who:

• Builds strong, respectful relationships with Aboriginal and Torres Strait Islander communities
• Brings experience in business systems administration, application support or a similar role
• Is passionate about making a positive impact and supporting others with heart and purpose
• Sound understanding of business operations, systems and workflows.
• Experience working with business software, including ERP, CRM, workflow or operational management platforms.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent attention to detail and commitment to data accuracy.
• Understanding of user access management, system permissions and data security principles.
• Proficiency in Microsoft Office applications, including Excel.

Requirements

• National police check

What we offer
Kalwun values the contributions of all staff and is committed to providing an inclusive workplace where all staff feel accepted, included and welcomed. Our Employees enjoy a variety of benefits including:

• Competitive salary of $92,000 + super per annum
• Salary sacrifice of $15,900 per annum which can significantly increase your take home pay, plus meal and entertainment expenses of $2,650
• Company that is focused on improving the health and wellbeing of our community
• 5 weeks annual leave + extra paid personal leave
• Paid parental leave
• A workplace where mob lead the way.

Our Commitment to Culture
Kalwun strongly encourages Aboriginal and Torres Strait Islander peoples to apply. We are committed to creating a culturally safe, inclusive and respectful workplace where staff and clients feel valued, heard and supported.

To apply
Send us your CV and a short cover letter addressing the selection criteria.

Together, let's build stronger futures for our kids, our families, and our communities.