Business Systems Lead

Ambition Recruitment; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Tax-free allowances

Autonomy to shape systems and AI

Meaningful impact within a friendly, N

Job summary

Ambition Recruitment is seeking an IT lead to mentor a small team and serve as the main IT contact for senior stakeholders in Sydney. You will configure workflows, manage APIs and middleware, and translate business requests into technical options before build begins.

You will drive technical projects from scoping to go-live, champion data quality and governance, and explore AI-enabled use cases with safety and privacy guardrails. Experience with Zoho, Salesforce, or Dynamics 365 is highly valued.

Qualifications

• Solid hands-on admin and configuration experience with a modern SaaS CRM or core business platform.
• Tech project delivery experience - SDLC with a structured approach.
• SAAS / CRM experience: Zoho One / Zoho CRM or Salesforce or Dynamics 365 / LMS/AMS platforms also relevant.
• Good grasp of integration layer APIs, data flows, and middleware
• Experience with data quality and governance improvement projects
• Experience in NFPs, member bodies, education, or healthcare is a plus.

Responsibilities

• Mentor a small team and be the IT point of contact for senior business stakeholders.
• Configure workflows, manage APIs/middleware, resolve complex data-sync issues.
• Turn business requests into technical options before build begins.
• Run technical projects, from scoping and vendor coordination to testing and go-live.
• Champion clean data, access controls, and master data standards across connected platforms.
• Pilot practical AI and workflow use cases with proper safety, privacy, and guardrails in place.

Skills

CRM admin

API integration

Data governance

SDLC delivery

Requirement analysis

Vendor coordination

Tools

Zoho CRM

Salesforce

Dynamics 365

LMS/AMS platforms

Job description

What You’ll Do

• Mentor a small team and be the IT point of contact for senior business stakeholders.
• Configure workflows, manage APIs/middleware, resolve complex data-sync issues.
• Turn business requests into technical options before build begins.
• Run technical projects, from scoping and vendor coordination to testing and go-live.
• Champion clean data, access controls, and master data standards across connected platforms.
• Pilot practical AI and workflow use cases with proper safety, privacy, and guardrails in place.

About you

• Solid hands-on admin and configuration experience with a modern SaaS CRM or core business platform
• Tech project delivery exp - SDLC + structured approach
• SAAS / CRM experience: Zoho One / Zoho CRM or Salesforce or Dynamics 365 /LMS/AMS platforms also relevant
• Good grasps of integration layer APIs, data flows, and middleware
• Experience with data quality and governance improvement projects
• Experience in NFPs, member bodies, education, or healthcare is a plus.

Why Join?

• Tax free packaging allowances
• Genuine autonomy to shape systems, integrations, and new AI initiatives
• Friendly organisation whose work makes a real difference