Business Systems Analyst (Customer Platforms)

AMP; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

AMP is seeking a Business Systems Analyst to translate complex business needs into practical technology outcomes across Salesforce and digital platforms. You will partner with Product Owners, delivery teams and business stakeholders to shape requirements and deliver meaningful change.

You'll lead discovery, map processes, craft user stories and ensure readiness across testing, deployment and continuous improvement, aligning with customer and business outcomes.

Qualifications

• Experience as a Business Systems Analyst, Business Analyst or Functional Analyst in a complex technology delivery environment.
• Exposure to Salesforce, Service Cloud, contact centre or customer servicing platforms; financial services or wealth management experience is a plus.
• Experience supporting discovery, requirements, user stories, and acceptance criteria; ability to work with Product Owners and delivery teams.

Responsibilities

• Lead discovery conversations and define current/future-state processes.
• Develop user stories, acceptance criteria, and functional specs.
• Support solution design, Agile delivery, testing, and release readiness.

Skills

Stakeholder management

Requirement elicitation

Process mapping

Agile/DevOps delivery

Tools

Salesforce

Service Cloud

Jira

Confluence

ServiceNow

Job description

Business Systems Analyst (Salesforce/Digital)

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

As a Business Systems Analyst within our Customer Platforms team, you'll help translate complex business needs into clear, practical technology outcomes that improve how our customers, advisers and employees engage with AMP. Working across customer engagement platforms such as Salesforce CRM, contact centre technology, automation and integrated servicing solutions, you'll partner with Product Owners, Delivery Managers, technology teams and business stakeholders to shape requirements and deliver meaningful change.

You'll lead discovery conversations, define current and future-state processes, develop user stories and acceptance criteria, and help delivery teams maintain clarity from initial concept through to implementation. You'll also support solution design, Agile delivery, testing, release readiness and continuous improvement, ensuring changes are well understood, effectively controlled and aligned with measurable customer and business outcomes

What you’ll bring to the role

You’ll bring demonstrated experience as a Business Systems Analyst, Business Analyst or Functional Analyst within a complex technology delivery environment. You’ll be confident eliciting and documenting business, functional and non-functional requirements, facilitating workshops, mapping processes and producing high-quality user stories, acceptance criteria and functional specifications. Experience supporting system integration testing, user acceptance testing and business readiness will also be important.

Just as importantly, you’ll be an effective communicator who can build trusted relationships across business and technology teams, simplify complex information and manage multiple priorities without losing attention to detail. Experience with Agile or DevOps delivery and tools such as Jira, Confluence and ServiceNow will be highly valued. Exposure to Salesforce, Service Cloud, contact centre or customer servicing platforms, together with experience in financial services or wealth management, would help you stand out

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you’ll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first‑class leaders who are invested in you and your success. Through year‑round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.