Business Support Specialist

Level Group ANZ; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Mentorship

Career progression

National network access

Job summary

Level Group ANZ is creating a brand-new role for a Business Support Specialist to join our team. You will be the primary technical and systems support link for our Member network.

This position offers a clear growth path, including mentorship and onboarding, with potential progression to a Business Support Manager. Hybrid work options are available across Sydney, Brisbane, the Sunshine Coast or the Gold Coast.

Qualifications

• Recent graduate in Business, Commerce or Information Systems, or 1–3 years in system support/trade operations.
• Ability to learn and train others on new software quickly.
• Clear, down-to-earth communication for non-technical business owners and tradespeople.

Responsibilities

• Member Systems Support: deliver first-line helpdesk support and triage requests.
• Software Adoption & Training: coach Members to maximize value of software platforms.
• Implementation & Onboarding: onboard new Members onto core tech stack.
• Operations & Reporting: maintain action registers, track tickets, prepare reports.
• IP & Resource Development: create user guides and SOPs to enhance experience.

Skills

Tech aptitude

Great communication

Problem solver

Flexibility

Education

Recent graduate in Business, Commerce, or Information Systems

Tools

Simpro

Xero

Workable

Google Workspace

Silverstripe

Job description

About Level Group ANZ

Level Group is ANZ's fastest growing trans-Tasman trade network built to support independent plumbing and electrical businesses. We give our Members the systems, support, and network strength they need to build highly successful businesses.

The Role

We are creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network.

This role is designed as a high-growth pathway. As you help our Members master their operating systems and streamline their workflows, you will gain deep operational insight into the trade industry. For the right person, this role offers a clear trajectory to step into a Business Support Manager role over time.

This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast (Work From Home / Hybrid available).

What You’ll Do

• Member Systems Support: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools.
• Software Adoption & Training: Coach and train Members and their teams to get maximum value out of software like Simpro, Xero, Workable, Google Workspace, Silverstripe and other platforms.
• Implementation & Onboarding: Help onboard new Members onto our core tech stack and assist in building onboarding completion tracking.
• Operations & Reporting: Maintain central action registers, track vendor tickets, and prepare member reporting packs.
• IP & Resource Development: Help create user guides, training modules, and standard operating procedures to enhance Member experience.

• Tech Aptitude: You pick up new software quickly, love testing emerging AI tools, and enjoy showing others how to use tech effectively to improve their business.
• Background: A recent graduate in Business, Commerce, or Information Systems, OR someone with 1-3 years of experience in system support, software training, or trade business operations.
• Great Communication: Clear, down-to-earth verbal and written communication. You can easily translate technical concepts to non-technical business owners and tradespeople.
• Problem Solver: Highly organised, detail-oriented, and curious about how trade businesses run from the ground up.
• Flexibility: Available for occasional travel for network events and Member visits.

• Direct mentorship from experienced business leaders.
• Clear career progression pathway into business management.
• Be part of an innovative, rapidly growing and leading national trade network.