Business Support Officer

Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development; Cairns Regional; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and superannuation

Flexible working options

Generous leave provisions

Professional development and training

Relocation assistance

Job summary

The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development is seeking a Business Support Officer (AO3) in Cairns to deliver customer service, financial transactions and records management while providing broad administrative support to the Customer Services team.

You will contribute to efficient operations, handle inquiries, maintain essential registers, and assist with mail, courier, fleet and asset management activities; flexibility and teamwork are

Qualifications

• Strong communication and attention to detail.
• Ability to learn new systems and work independently or in a team.

Responsibilities

• Deliver customer service, financial processing, records management and administrative support to keep business operations running effectively.
• Interrogate departmental databases and systems and undertake financial transactions and receipting activities.
• Maintain registers and manage incoming and outgoing mail, coordinate courier services, and assist with site maintenance arrangements.

Job description

Join our Customer Services team as a Business Support Officer. Deliver customer service, financial processing, records management and administrative support that helps business operations run effectively. Ideal for organised people who enjoy customer-focused work within a supportive team.

LANDS - Be part of a team responsible for managing Queensland’s state land - delivering land, property and natural resource management services, which help create the conditions for Queensland to grow. LANDS #deliveringforqueensland!

As a Business Support Officer (AO3), you will contribute to the delivery of quality customer and business support services within the Customer Services team. Supporting the department's operations you will help ensure customers, staff and stakeholders receive professional, efficient and responsive service while supporting business centre operations.

In this role, you will communicate service and referral options to customers, interrogate departmental databases and systems, undertake financial transactions and receipting activities, and provide a broad range of administrative support. Your work will include maintaining registers, managing incoming and outgoing mail, coordinating courier services, assisting with site maintenance arrangements, procuring office supplies, supporting asset management activities and contributing to fleet administration. You may also assist with workplace health and safety and emergency preparedness activities as required.

Success in this role will come from your ability to communicate effectively, maintain accuracy and attention to detail, learn new systems and processes, and work both independently and collaboratively to deliver high-quality customer-focused outcomes.

Why work for us?

The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast.

We Are Committed To Putting Our People First - Empowering Staff, Celebrating Success, And Encouraging Innovation. Our Workplace Is Mobile, Flexible, Inclusive And Respectful, And We Are Focused On Growing United, Capable Leaders.

For More Information, Visit https://www.nrmmrrd.qld.gov.au/about-us/careers/who-we-are

We Offer

• Competitive superannuation and salary sacrificing options
• Flexible working options supporting work-life balance
• Generous leave provisions across the Queensland public sector
• Professional career development and training opportunities
• Relocation assistance and provisions
• The chance to help #deliverforqld and be part of Queensland's long-term prosperity

To learn more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, visit: https://www.nrmmrrd.qld.gov.au/about-us/careers

Applications will remain current for 12 months.

Occupational group Administration