Business Support Officer

Alcoa Australia; Portland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus plan

Flexi Day

Parental leave

Development opportunities

Employee assistance

Live Well program

Inclusion & diversity

Job summary

Alcoa Australia in Portland Aluminium is seeking an experienced Business Support Officer to join our Portland team. This full-time role provides administrative, organisational and information management support to internal and external customers, with a focus on accurate documentation and efficient procedures.

You will coordinate documents, assist with meetings and reports, manage travel, and support ISO compliance while contributing to a collaborative, inclusive workplace.

Qualifications

• Demonstrated experience delivering high-level administrative support and managing competing priorities.
• Proven ability to maintain accurate records and handle confidential information.
• Proactive in identifying process improvements and adopting new systems.

Responsibilities

• Coordinate and manage documents within the document control system with accuracy and compliance.
• Participate in training and meetings to understand plant operations and procedures.
• Provide project management and audit support using office software and equipment.
• Prepare reports, presentations, agendas, and minutes accurately and on time.
• Maintain records including safety docs, inductions and training logs.
• Support effective communication with stakeholders, handling messages and mail.
• Organise and coordinate events aligned with business objectives.
• Apply ABS terminology in reporting and operations.
• Manage admin costs by overseeing stationery and catering within budget.
• Support ISO accreditation through docs, records and compliance tracking.
• Complete ad hoc tasks to support operations.
• Coordinate travel bookings and itineraries with travel policy compliance.

Skills

Document control

Microsoft Office

Communication skills

Stakeholder management

Organisational skills

Report preparation

Travel coordination

Problem solving

Education

Diploma of Office Administration

Business administration degree

Tools

SharePoint

ERP system

Job description

Shape Your WorldAt Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.About the RoleAre you highly organised and enjoy providing effective support services to a team? Then we want to hear from you!We are seeking an experienced Business Support Officer to join our Portland Aluminium team. Working Monday to Friday, this is a full-time role. You will be accountable for providing administrative, organisational and information management support to internal and external customers adding value to the business by delivering a cost effective, prompt, reliable and timely support service.Responsibilities include:Coordinates and manages documents within the document control system, ensuring accuracy, accessibility, and compliance.Participates in training and meetings to build understanding of plant operations and procedures.Provides project management and audit support using appropriate software and office equipment.Prepares accurate and timely reports, presentations, agendas, and meeting minutes.Maintains accurate records, including safety documentation, inductions, and training logs.Supports effective communication with internal and external stakeholders, including message handling and mail distribution.Organises and coordinates special events professionally, ensuring alignment with business objectives.Applies ABS terminology and methodologies in reporting and operational processes.Manages administrative costs by overseeing stationery and catering supplies within budget.Supports the ISO accreditation process through documentation, record‑keeping, and compliance tracking.Completes ad hoc administrative tasks to support departmental operations.Coordinates departmental travel, including bookings, itineraries, and compliance with travel policies.What’s on offerAttractive remuneration and variable bonus plan.One additional paid Alcoa Flexi Day.18 weeks Parental leave for primary caregivers.Employee growth and development opportunities.Parental leave support for all caregivers.Employee assistance program for personal support services.Alcoa Live Well program offering travel, lifestyle, health and wellbeing discounts.Connect and be part of a community that celebrates diversity through our employee inclusion groups.What you can bring to the roleDemonstrated experience delivering high-level administrative support, with strong organisational skills and the ability to manage competing priorities.Proficient in Microsoft Office, with a strong capacity to quickly learn and adapt to new systems and technologies.Excellent verbal and written communication skills, delivered with professionalism and clarity.Highly adaptable, performing effectively under pressure in fast‑paced environments.Maintains discretion and professionalism when handling sensitive or confidential information.Proactive in identifying process improvements and addressing administrative challenges.Friendly, approachable, and collaborative, with the ability to work effectively both independently and within a team.Additional informationInterviews may progress prior to the closing date, although all applications will be considered.Be part of shaping our organisation and join us in building a legacy of excellence for future generations.#LI-JH1 | #AlcoaAUSAbout the LocationOur Portland Smelter is a joint venture between Alcoa of Australia (55%), CITIC (22.5%) and Marubeni Aluminium Australia (22.5%). Alcoa manages the day-to-day operations at the smelter and we produce approximately 19 per cent of Australia’s total aluminium production in Portland. We are proud of the long-standing relationships we have within our local community and are committed to supporting social and diverse causes.We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!Your work. Your world. Shape them for the better.