Business Support Officer

Pace Live; Gold Coast City; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

Pace Live is seeking a Business Support Officer to assist with operations in a dynamic entertainment environment. This role involves supporting the CEO, managing ticketing processes, and assisting with marketing campaigns while ensuring smooth business operations. Candidates should have a proactive approach and a background in administration or event management.

Qualifications

• 3 years' experience in administrative or executive support.
• Experience supporting senior leaders or project teams.
• Background in arts, events, or entertainment sectors preferred.

Responsibilities

• Support the CEO and Producers with scheduling, follow-ups, and coordination.
• Liaise with venues and agents for event details and ticketing setup.
• Assist with marketing campaigns and maintain content schedules.

Skills

Organisational skills

Communication skills

Proactive mindset

Tech confidence

Job description

Reports to: CEO and Producers
Location: Gold Coast-based or Remote (with monthly travel to HQ in the Gold Coast)
Employment Type: Full-time
Salary: $60,000 per annum (AUD) + super

About Us

614 Talent and The Pace Group is a dynamic entertainment and production company specialising in the creation, distribution, and marketing of live entertainment events, products, and services. Operating under various business units — including global tour producing company Pace Live — we are primarily producers and promoters of original shows and performances.

Our flagship production, A Taste of Ireland, has achieved international acclaim, touring extensively across Australia, New Zealand, the U.S., and the U.K. Dedicated to innovation and excellence, we engage with artists and audiences on a global scale, bringing vibrant live entertainment to a wide range of communities. Our commitment extends beyond performances, as we actively collaborate with regional and remote communities through workshops and outreach programs, fostering cultural enrichment and accessibility in the arts.

Role Summary

The Business Support Officer is a pivotal support role within our touring and producing company. You’ll work closely with the CEO and Producers to ensure the business runs smoothly — especially when others are travelling, away, or need help keeping momentum on key projects. You’ll also bring valuable support to our producing, ticketing, and marketing operations, helping coordinate everything from CRM databases to FOH logistics and comp requests.

We’re looking for someone with excellent organisational skills, a proactive, can-do mindset, and the ability to stay calm under pressure. Experience with venues and ticketing processes would be a bonus, but it’s not essential — we welcome candidates from a range of backgrounds, including arts, events, executive support, or other fast-paced industries with transferable skills.

This is a full-time role open to Gold Coast-based or remote applicants. Regular travel to our Gold Coast HQ (at least once per month) is required.

Key Responsibilities

1. Support the CEO & Producers

Support the CEO and Producers with inbox management, scheduling, follow-ups, and internal coordination

Track deadlines and tasks across departments to ensure follow-through

Draft emails, internal notes, and simple documents or updates for distribution

2. Producing, Ticketing & Arts Admin

Liaise with venues, agents, and ticketing platforms to confirm event details and ticketing setups

Process comp ticket requests, manage allocations, and maintain accurate records

Assist with front-of-house planning and special access needs

Maintain and update CRM data (patrons, partners, press contacts, schools, etc.)

Support the preparation of artist contracts, show documentation, and internal tracking tools

Help ensure venue and box office details are correctly shared across departments

3. Marketing & Campaign Support

Assist with marketing campaign rollouts, including platform uploads, asset tracking, and copy distribution

Help maintain campaign calendars and content schedules in collaboration with the Marketing Manager

Coordinate with internal and external teams to ensure delivery deadlines are met

Format and distribute marketing assets and press kits to venues and media

4. Team Coverage & Continuity

Step in to cover priority admin or coordination tasks when other team members are away (e.g. travel, illness, leave)

Ensure documentation, trackers, and files are clearly organised and up to date

Identify gaps or delays in processes and escalate when necessary

5. Document Management & Projects

Format and maintain internal documentation including registers, templates, and policy files

Assist with preparation of grant applications, tour briefs, reports, or meeting notes

Take on special projects from the CEO or Producers as needed

Skills & Attributes

Highly organised with strong attention to detail and follow-through

Excellent written and verbal communication skills

Calm, dependable, and resourceful under pressure

Proactive and solutions-focused — able to work autonomously and take initiative

Comfortable working in a fast-paced, international environment with changing priorities

Tech-confident — especially with Google Workspace, Monday.com or similar, and cloud-based file systems

Ability to use AI tools effectively, with a strong interest in expanding the use of AI systems to streamline day-to-day work

Experience & Qualifications

Minimum 3 years’ experience in a high-level administrative, operations, or executive support role

Demonstrated ability to manage multiple priorities, track deadlines, and maintain structured workflows

Experience supporting senior leaders, project teams, or business units across departments

Strong written and verbal communication skills, with experience drafting internal and external documents

Background in using AI-based productivity tools (e.g. automation platforms, smart assistants, AI-enhanced writing or scheduling tools) (preferred)

Background in venues, ticketing systems, or live event operations (preferred)

A background in the arts, events, or entertainment sectors (preferred)

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a business support officer? What's your expected annual base salary?

What can I earn as a Business Support Officer