Business Support & Innovation Coordinator

Banyule City Council; Melbourne; Hybrid; AUD 131,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Monthly RDO

Professional growth opportunities

Flexible work options

Purchased leave

Job summary

Banyule City Council seeks a seasoned leader to head a newly established business support and innovation function. You will lead Team Leaders and staff across City Planning, Building, Municipal Laws, Public Assets, Emergency Management, and Public and Environmental Health to deliver better customer experiences and efficient services.

You'll align priorities with council strategy, drive improvements, and foster a high-performing culture while collaborating with senior leaders to achieve

Qualifications

• Tertiary qualification in business administration, public administration, local government, management or related discipline.
• Extensive experience as a senior leader in a complex service environment.
• Experience leading Team Leaders and staff, with focus on customer service and governance.
• Strong judgement balancing customer needs, obligations, risk and priorities.

Responsibilities

• Lead, coach and develop Team Leaders and staff, creating an inclusive, accountable culture.
• Coordinate workloads and priorities across a high-volume service environment.
• Drive continuous improvement, systems development and customer experience.
• Provide authoritative advice on sensitive or complex regulatory matters.
• Contribute to strategic planning, governance and organisational improvement.

Skills

People leadership

Strategic planning

Stakeholder engagement

Analytical thinking

Education

Tertiary qualifications in business administration/public administration/local government/management

Job description

Lead people. Improve services. Deliver outcomes that matter

This is an opportunity to lead a newly established function at the heart of some of Council's most visible and important services. As Business Support & Innovation Coordinator, you will manage and lead Team Leaders and staff who provide business support across City Planning, Building, Municipal Laws, Public Assets, Emergency Management, and Public and Environmental Health.

The role offers significant autonomy, broad organisational influence and the ability to deliver meaningful improvements in systems, customer experience, workforce capability and regulatory service delivery.

About The Role And What You’ll Do

Reporting to the Manager City Planning, Safety and Amenity, you will set direction and build capability while remaining closely connected to delivery - turning priorities into practical work plans, resolving complex issues, improving systems and leading the team to deliver responsive, consistent and customer-focused outcomes. You'll:

• Lead, coach and develop Team Leaders and staff, creating an inclusive, accountable and high-performing culture.
• Coordinate workloads, resources and priorities across a complex, high-volume service environment.
• Drive continuous improvement, innovation and systems development to simplify work and strengthen the customer experience.
• Monitor service performance, customer feedback, risks and emerging pressures, then translate insights into action.
• Provide authoritative advice and resolve escalated, sensitive or complex customer, regulatory and governance matters.
• Work across Council to improve integrated service delivery, reporting, compliance and organisational performance.
• Contribute to strategic planning, governance, risk management and organisational improvement as a senior member of the City Planning, Safety and Amenity leadership group.

This role is part of Banyule's Leadership Network – you'll have opportunities to grow your skills and experience of leadership and develop your skills as an organisational leader beyond your role-based expertise.

About You (what You'll Bring/what We Are Looking For)

You are an experienced people leader and hands-on service professional who can move confidently between strategy and delivery. You create clarity, build trust and hold people accountable, while also rolling up your sleeves to solve problems and keep important work moving. You'll bring:

• Relevant tertiary qualifications in business administration, public administration, local government, management or a related discipline, together with extensive relevant experience as a senior leader.
• Demonstrated success leading Team Leaders and staff in a complex business support, regulatory, customer service or operational environment.
• Strong judgement and the ability to balance customer needs, legislative obligations, operational risk and organisational priorities.
• Experience improving systems, processes, workflows, reporting and service standards.
• Highly developed communication, influencing, negotiation and problem-solving skills.
• Confidence using data and digital systems to inform decisions and improve performance.
• Local government or similarly regulated experience will be highly regarded.

Pre-employment Requirements

• Drivers licence
• Psychometric assessment

We Offer

• A permanent, full time, role.
• Salary from $131,199.83 to $146,633.76 per annum (dependent on experience), plus super.
• A supportive workplace with great flexibility and a focus on wellbeing, with hybrid working and a monthly RDO.
• Professional growth and development opportunities to support your career aspirations.
• Access a range of flexible work options to support work-life balance, including hybrid working.
• Purchased leave options to provide additional flexibility.
• Generous leave entitlements, including: 26 weeks paid parental leave (primary carer), 4 weeks paid parental leave (partner), gender affirmation leave, and gendered health leave.

Applications close: 28 October 2026 at 11:45pm

Equal Opportunity and Accessibility

Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or [e-mail]

Our Values

At Banyule, our values of respect, integrity, responsibility, initiative and inclusion guide how we work with each other and our community. We are looking for someone who shares these values and is passionate about creating positive outcomes for our people and the community we serve.

Community Vision

We in Banyule are a thriving, sustainable, inclusive and connected community. We are engaged, we belong, and we value and protect our environment.

Diversity Statement

Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community.

Acknowledgment of the Traditional Custodians

Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region's history.

Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.

Child Safe Standards Statement of Commitment

Banyule City Council is a child-safe organisation committed to the safety and well-being of children. Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.