Business Support Advisor

HammondCare; St Leonards; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Market leading remuneration

Salary packaging

Training & career development

Leave benefits

Wellbeing resources

Employee discounts

Job summary

HammondCare is seeking a Projects Coordinator to support Residential Aged Care across multiple sites on a full-time basis. The role offers flexible work-from-home and on-site options, contributing to end-to-end strategic projects that shape the future of residential care.

Key responsibilities include coordinating project planning, delivery, and closure; designing innovative workflows and models; leading change and culture initiatives; and developing future-state processes to improve efficiency

Qualifications

• Experience coordinating or supporting projects in health, aged care, hospitality, or service environments.
• Proven administration, customer service, or compliance experience in health, aged care, or community services.

Responsibilities

• Project Management & Delivery – coordinates and supports planning, execution and closure of strategic projects with timelines and stakeholder engagement.
• Innovation & Improvement Design - designs and tests new models, workflows and technologies with internal/external partners.
• Change Leadership & Culture Shaping - drives continuous improvement and adoption of changes across the organisation.
• Process & Workflow Design – translates requirements into future-state workflows and redesigned processes.

Skills

Project coordination

Stakeholder engagement

Change leadership

Attention to detail

Communication skills

Job description

Known within HammondCare as a Business Support Advisor, HammondCare are actively seeking an experienced Projects Coordinator, to support Residential Aged Care – to be based across various HammondCare Residential sites on a Full-Time basis.

This position has flexible work from home and on site options.

About the role

The rolecontributes toHammondCare’sMission bysupporting end-to-endstrategicprojects thathelpshape the future of Residential Care. Working acrosstransformation, technology,innovationandbest practice dementia care,it translatesinsightsinto practical actions, supports collaborativedesignand contributes to initiatives that improve outcomes for residents,familiesandfrontlineteams.

The role champions change and continuous improvement while driving engagement to enhanceHammondCare’sinfluence and reputation.

Essance of the role:

• Project Management & Delivery – coordinates and supports the planning, execution, andclosureof strategic projects, ensuring timelines, stakeholder engagement, and project outcomes are achieved.




• Innovation & Improvement Design - centres on designing andtrailingnew models,workflowsand technologies. Collaboration withboth internal andexternal partnershelpstest and refine innovative solutions before implementation.




• Change Leadership & Culture Shaping - champions a culture of continuous improvement and innovation, guiding how change initiatives are understood and adopted across theorganisation




• Process & Workflow Design – translates requirements into future-state workflows and redesigned processes, strengthening theHammondCare’sability to deliver practical,efficientand sustainable ways of working.

About You

• Commitment to engage and align withHammondCare’sChristian Mission, Motivation and Mission in Action.




• Experience in coordinating or supporting projects in health, aged care, hospitality, or service environments.




• Proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services.




• Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.




• High attention to detail and accuracy in data entry, record-keeping, and document management.




• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.




• Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.




• Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment.




• Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment.




• Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service.

Benefits - What are we offering in return for yourexpertiseand experience.

• Market leadingremuneration




• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.




• Additionaltraining & career development opportunities




• Leave benefits –purchasedadditionalannual leave.




• Reward and Recognition Program




• Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family.




• Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) forall employees




• Exclusive discounts atMyCar; Servicing,Brakes, Repairs, and Tyre Care Plans




• Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus,Delland Samsung
  

All short-listed applicants for these positions will be asked to consent to a criminal record check, reference checks, and be willing to obtain a NDIS Workers Clearance check if necessary.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.