Business Support Administrator

HKA Birmingham; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexible remote working

Regular social events

Job summary

HKA is seeking a Business Support Administrator to join our Sydney team on a 12-month fixed-term contract. This hybrid role requires you to work at least three days per week in the Sydney office, supporting business leaders and cross‑regional colleagues across APAC.

You will manage a shared inbox, support project administration, assist with client invoices and travel requests, and help keep operations running smoothly in a fast-paced professional services environment.

Qualifications

• Previous experience in a fast-paced administrative, business support, or operations-focused role.
• Adaptability, flexibility and confidence working both independently and collaboratively within a high-performing team.
• Demonstrated experience working within a high-volume professional services or corporate environment.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks and deadlines effectively.
• A calm, composed, and positive approach, complemented by a great sense of humour.
• Excellent numeracy, literacy and communication skills, with the ability to build strong professional relationships.
• A customer-focused mindset and outstanding interpersonal skills.

Responsibilities

• Managing a shared inbox, balancing competing priorities, and taking ownership of assigned tasks.
• Providing project administration support, including running conflict checks, creating proposal codes, set up and system management of projects.
• Providing administration support to service line teams, including assisting with document preparation, reporting requirements, meeting logistics, CRM maintenance and day-to-day operational activities
• Assisting with client invoices, managing aged debts, timesheet management, and expense claim coordination and processing.
• Supporting facilities management, including liaising with Building Management as required.
• Assisting colleagues with the creation, formatting and maintenance of documents including CVs, proposals, templates, and reports
• Co-ordinating new starter inductions, maintaining leave records, and coordinating travel requests.
• Providing office support services, including answering calls and welcoming clients and visitors, coordinating meeting room schedules and requirements, managing office supplies, and arranging social activities.
• Contributing to a positive and collaborative team culture, with plenty of opportunities to connect and share a laugh with colleagues along the way.

Skills

Administrative experience

Adaptability

Communication skills

Organisational skills

Microsoft Office (Word/Excel)

Team collaboration

Customer service mindset

Positive attitude

Tools

Microsoft Word

Microsoft Excel

CRM software

Job description

HKA is a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support. We anticipate, investigate and resolve complex challenges by harnessing world-leading multi-disciplinary expertise and experience.

As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters.

As part of the HKA team you can expect:

• Join a global organization experiencing significant growth and work alongside industry-leading professionals on major projects across Australia.
• Be part of a supportive environment where you’re encouraged to share ideas, contribute to improvements, and make your voice heard.
• Build strong relationships across the business and play a key role in helping teams deliver success.
• Enjoy hybrid working arrangements, alongside regular social events and opportunities to connect with colleagues.

The Opportunity:

We’re seeking a talented Business Support Administrator to join our team on a 12-month fixed-term contract.

As a Business Support Administrator, you will act as a business partner, working closely with business leaders to provide proactive support and help keep operations running efficiently. In addition, you will be joining a supportive team across the Asia Pacific region, who will provide guidance and support throughout your onboarding, training and day-to-day responsibilities.

This is hybrid position and you will be expected to work a minimum of three days per week in our Sydney office.

In this dynamic and varied role, no two days are the same, and you can expect your role to include:

• Managing a shared inbox, balancing competing priorities, and taking ownership of assigned tasks.
• Providing project administration support, including running conflict checks, creating proposal codes, set up and system management of projects.
• Providing administration support to service line teams, including assisting with document preparation, reporting requirements, meeting logistics, CRM maintenance and day-to-day operational activities
• Assisting with client invoices, managing aged debts, timesheet management, and expense claim coordination and processing.
• Supporting facilities management, including liaising with Building Management as required.
• Assisting colleagues with the creation, formatting and maintenance of documents including CVs, proposals, templates, and reports.
• Co-ordinating new starter inductions, maintaining leave records, and coordinating travel requests.
• Providing office support services, including answering calls and welcoming clients and visitors, coordinating meeting room schedules and requirements, managing office supplies, and arranging social activities.
• Contributing to a positive and collaborative team culture, with plenty of opportunities to connect and share a laugh with colleagues along the way.

Skills and Experience:

Our Business Support Team are known for being reliable, proactive and solutions focused. They thrive in a fast-paced environment, enjoy the variety that each day brings, and are experts at balancing competing priorities and tight deadlines. No challenge is too big or too small. If this sounds like you, we'd love to hear from you.

Ideally you will possess the following skills and experience:

• Previous experience in a fast-paced administrative, business support, or operations-focused role.
• Adaptability, flexibility and confidence working both independently and collaboratively within a high-performing team.
• Demonstrated experience working within a high-volume professional services or corporate environment.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks and deadlines effectively.
• A calm, composed, and positive approach, complemented by a great sense of humour.
• Advanced proficiency in the Microsoft Office Suite, particularly Word and Excel. Experience with other systems or tools? We'd love to learn from you too.
• Excellent numeracy, literacy and communication skills, with the ability to build strong professional relationships.
• A customer-focused mindset and outstanding interpersonal skills.
• Most importantly, a positive, can-do attitude and a willingness to roll up your sleeves and get involved wherever needed.

What we offer:

At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path.

We operate a flexible working pattern both in terms of hours and location and are happy with flexible remote working. Please note that for this position you will be expected to work a minimum of three days per week in our Sydney office.

Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. We are committed to responding to all applicants who apply by the closing date.

CLOSING DATE:27 September 2026.

ED&I at HKA:

HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our website for further information or feel free to ask our recruitment team for further information.

All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or anyother basis in compliance with local legislation.